Patient-centered Medical Homes

A Patient-centered Medical Home (PCMH) is a model of primary care recognized by the National Committee for Quality Assurance (NCQA) for delivering care that is personalized, coordinated, and efficient.

Independence Blue Cross is an industry leader in promoting this model of care and ensuring our members have access to it. As of May 2016, more than 600 practices in the Independence service area are certified as a PMCH. These practices service 40 percent of our membership population. We actively support initiatives that help practices deliver patient-centered care. You can use the Find a Doctor/Hospital tool to find PCMH certified practices.

Medical Homes Improve the Quality of Care

To become a medical home, primary care practices must achieve NCQA recognition by meeting standards to enhance patient access and communication, provide self-management support, and track and coordinate care. In a PCMH, a doctor leads a team of care managers and health educators to ensure that patients — particularly those with diabetes and other chronic illnesses — receive key tests, take medication as directed, and have access to tools and resources to stay well.