Patient-Centered Medical Homes

A Patient-Centered Medical Home (PCMH) is a new model of primary care recognized by the National Committee for Quality Assurance (NCQA) for delivering care that is personalized, coordinated, and efficient.

Independence Blue Cross is an industry leader in promoting this model of care and ensuring our members have access to it — more than 40 percent of the primary care physicians in our network practice in a medical home. We actively support initiatives that help practices deliver patient-centered care, including online tools practices can use to become a medical home and performance-based incentive programs that reward doctors and hospitals for putting patients' needs first and keeping medical costs down.

Medical Homes Improve the Quality of Care

To become a medical home, primary care practices must achieve NCQA recognition by meeting standards to enhance patient access and communication, provide self-management support, and track and coordinate care. In a PCMH, a doctor leads a team of care managers and health educators to ensure that patients — particularly those with diabetes and other chronic illnesses — receive key tests, take medication as directed, and have access to tools and resources to stay well.

Watch these videos to find out how a PCMH improves the quality of care members’ receive while helping them more easily navigate the health care system:

PCMH Basics

Coordinated Care

Decision Support