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Virtual visits

Telemedicine

You can visit with a doctor anytime, anywhere with our telemedicine benefit.1 Telemedicine, also known as virtual care, is offered from MDLIVE2 through HIPAA-secure video, phone, and mobile app with 24/7 access to a U.S. board-certified and licensed primary care doctor who can treat non-emergency medical conditions such as:

  • Colds and flu
  • Allergies
  • Asthma
  • Joint aches and pains
  • Vomiting and nausea
  • Pink eye
  • Ear infections
  • And more

Using MDLIVE is a convenient option when it'̵s not possible to visit your doctor’s office, retail clinic, or urgent care center. Plus, it’s more cost-effective than visiting the ER for an illness that’s not an emergency.

How it works

  1. Activate your account: Sign up online or download the MDLIVE app
  2. Choose a doctor: Choose from a large network of board-certified doctors
  3. Get care: Receive care when you need it

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Tele-behavioral health

Your overall health includes your emotional well-being. That's why we make it easy for you to use behavioral health services through the tele-behavioral health benefit. With this benefit, you can access emotional care from anywhere.

Learn more about this benefit.

1 Check your benefits booklet to confirm if MDLIVE is covered under your health plan.

2 MDLIVE is an independent company providing telemedicine services for Independence Blue Cross.
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