You can visit with a doctor anytime, anywhere with our telemedicine benefit.1 Telemedicine, also known as virtual care, is offered from MDLIVE2 through HIPAA-secure video, phone, and mobile app with 24/7 access to a U.S. board-certified and licensed primary care doctor who can treat non-emergency medical conditions such as:
- Colds and flu
- Joint aches and pains
- Vomiting and nausea
- Pink eye
- Ear infections
- And more
Using MDLIVE is a convenient option when it'̵s not possible to visit your doctor’s office, retail clinic, or urgent care center. Plus, it’s more cost-effective than visiting the ER for an illness that’s not an emergency.
How it works
- Activate your account: Sign up online or download the MDLIVE app
- Choose a doctor: Choose from a large network of board-certified doctors
- Get care: Receive care when you need it
Your overall health includes your emotional well-being. That's why we make it easy for you to use behavioral health services through the tele-behavioral health benefit. With this benefit, you can access emotional care from anywhere.
1 Check your benefits booklet to confirm if MDLIVE is covered under your health plan.
2 MDLIVE is an independent company providing telemedicine services for Independence Blue Cross.