We’re here for you!
Have questions about Keystone HMO CHIP or need more information about your child’s health plan?
Give us a call at 1-800-464-5437 (TTY/TDD: 711), Monday through Friday from 8 a.m. to 6 p.m.
If you would like to send us a request, our mailing address is:
Keystone Health Plan East, Inc.
c/o Independence Blue Cross
P.O. Box 13449
Philadelphia, PA 19101-9552
Frequently asked questions
You’ve got questions; we’ve got answers! Check out our FAQs for answers to common questions about Keystone HMO CHIP insurance through Keystone Health Plan East.
To be eligible for Keystone HMO CHIP, a child must not have other health coverage when they become effective on a Keystone HMO CHIP plan.
Households eligible for Medical Assistance, also known as Medicaid, are not eligible for Keystone HMO CHIP.
No. There are no upper income limits to enroll your child in Keystone HMO CHIP.
You may enroll your child in a Keystone HMO CHIP plan, and you may remain enrolled in your group plan, as long as your child is disenrolled from your group plan when they become effective on Keystone HMO CHIP. Some groups might have guidelines for when you can disenroll your dependents. Be sure to check with your Group Benefits Administrator for details on timing.
Keystone HMO CHIP premiums range from No Cost to Low Cost to Full Cost options. View our Keystone HMO CHIP premium information.
No. Keystone HMO CHIP is offered as a package that includes medical, dental, vision, and prescription drug coverage. Coverage cannot be purchased separately. Learn more about Keystone HMO CHIP benefits.
- Income amounts for your entire household before taxes during the last 60 days. This includes income from employment and all other forms of income (for example: social security, pension, workers' compensation, unemployment, child support, etc.)
- Social Security Numbers and birthdates for all applicants
- Day care expenses for your household (if any)
- Work transportation expenses for your household (if any)
- Private health insurance information (if you have or had private health insurance in the last 90 days)
It normally takes 3–4 weeks for applicants to be notified.
To change your child’s PCP, simply call the Keystone HMO CHIP Member Help Team at 1-800-464-5437 (TTY/TDD: 711).
Your child does not need a referral for routine vision care. Routine vision care benefits are administered by Davis Vision. A Davis Vision participating provider can be located by calling the Keystone HMO CHIP Member Help Team at 1-800-464-5437 (TTY/TDD: 711).
No. Keystone HMO CHIP is only available to Pennsylvania residents who live in Bucks, Chester, Delaware, Montgomery, and Philadelphia counties. For information about available coverage in your county or state, call your local Blue Cross and Blue Shield plan or your local County Assistance Office.
Emergency services do not require a referral for treatment from the PCP. If you believe your child needs emergency services, call 911 or go immediately to the emergency department of the closest hospital. You may also visit an Urgent Care Center.