Contact Customer Service
Members who have medical coverage under Independence Blue Cross can contact Customer Service with any questions. Customer Service Representatives are available 8 a.m. to 6 p.m., Monday – Friday.
1-800-ASK-BLUE (or 1-800-275-2583) (TTY/TDD:711)
Individuals and families
Speak to a sales representative
Independence Blue Cross sales representatives are available 8 a.m. to 8 p.m., Monday – Friday, to answer your questions and help you apply for coverage:
Visit Independence LIVE
1919 Market Street, 2nd Floor
Philadelphia, PA 19103
8 a.m. to 4 p.m., Monday – Friday
Visit IBX Medicare contact us page
8 a.m. to 8 p.m., seven days a week
Groups with 2-300 employees, call 215-241-2263
Groups with 300+ employees and national accounts, call 215-241-4773
Report an incident of fraud
If you suspect health care fraud, we urge you to report it.
Complete the online fraud and abuse tip referral form
The confidential anti-fraud and corporate compliance hotline is accessible 8:30 a.m. to 4:30 p.m., Monday - Friday.
Learn more: IBX anti-fraud