Contact Customer Service

Members who have medical coverage under Independence Blue Cross can contact Customer Service with any questions. Customer Service Representatives are available 8 a.m. to 6 p.m, Monday – Friday.

1-844-BLUE-4ME (or 1-844-258-3463) (TTY/TDD:711)

Shopping assistance

Individuals & families

Speak to a sales representative

Independence Blue Cross sales representatives are available 8 a.m. to 8 p.m., Monday – Friday, to answer your questions and help you apply for coverage.

Call 1-888-475-6206
TTY/TDD: 711

Visit Independence LIVE

1919 Market Street, 2nd Floor
Philadelphia, PA 19103
8 a.m. to 5 p.m., Monday – Friday

Please note that the Walk-In Services Center
at 1900 Market St. is now closed.

Medicare

Visit IBX Medicare contact us page

Call 1-800-645-3965
TTY/TDD: 711
8 a.m. to 8 p.m., seven days a week

Employers

Groups with 2-300 employees, call 215-241-2263
Groups with 300+ employees and national accounts, call 215-241-4773

Additional assistance

Media relations

Report an incident of fraud

If you suspect health care fraud, we urge you to report it.

Complete the online fraud and abuse tip referral form

Call 1-866-282-2707
TTY/TDD: 1-888-789-0429
The confidential anti-fraud and corporate compliance hotline is accessible 8:30 a.m to 4:30 p.m, Monday - Friday.

Learn more: IBX anti-fraud