Privacy policy

Privacy policy

HIPAA privacy practices

Independence Blue Cross (Independence) is committed to protecting the privacy of our members’ personal health information. The following pages contain privacy information and documentation related to HIPAA (the Health Insurance Portability and Accountability Act of 1996).

HIPAA privacy practices and forms

Website Privacy Policy

Our website was created to make it easier for visitors to learn about the services, programs, and products provided by Independence Blue Cross and its subsidiaries.

If you are currently a member, provider, broker, or group with Independence Blue Cross coverage or that does business with Independence Blue Cross, you may also choose to register for one of our portals, which will allow you to view information about certain benefits or claims information.

As with all online resources, we appreciate that visitors to our websites are concerned about the privacy of personal information. Our site’s Privacy Policy discloses our policy for collecting, using, and disseminating information.

Website Privacy Policy

HIPAA inquiries

If you have questions or comments regarding HIPAA, please submit an email.

CMS ONC Interoperability and Patient Access API Rule — available for Keystone HMO CHIP, Keystone 65 HMO, and Personal Choice 65SM PPO members only

To learn more about the CMS ONC Interoperability and Patient Access API Rule regarding sharing personal health care data, choose a plan:

No surprise bills

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing. Learn more.

Y0041_HM_112572_2023 Website last updated 4/27/2023

Independence Blue Cross offers Medicare Advantage plans with a Medicare contract. Enrollment in Independence Medicare Advantage plans depends on contract renewal. Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.