Your child’s Keystone HMO CHIP plan has moved!
As of July 1, 2025, your child’s Keystone HMO Children’s Health Insurance Program (CHIP) coverage has transitioned from Keystone Health Plan East, Inc. to our affiliate, Vista Health Plan, Inc. With this change, your child’s CHIP coverage will be known as Keystone First – CHIP and will remain available throughout the five-county Philadelphia region.
Or call 1-844-472-2447 (TTY/TDD: 711), 24 hours a day, 7 days a week.
If you have any questions about your child’s coverage or services between now and July 1, 2025, you can still contact the Keystone HMO CHIP Member Help Team at 1-800-464-5437 (TTY/TDD: 711).
Please see below for any benefit information and resources for your child’s Keystone HMO CHIP coverage through June 30, 2025. We have appreciated being able to provide coverage for your child’s health care needs, and we wish you and your child the healthiest possible future.
Benefit information through 06/30/2025
- Benefits Handbook
- Benefits at a Glance
- Select Drug Program® Formulary
- Influenza Vaccine Reimbursement Form
- Hearing Aid Reimbursement Form
- Prescription Reimbursement Request Form
- Personal Representative Request Form
Additional coverage information
- Everything You Need to Know About Your Child's Health Plan
- Behavioral, physical, and emotional health
- Make Your Child's Health a Priority
- Health and Benefit articles
- IBX Insights blog
Get expert tips to support your child’s well-being
Member publications just for you
Three times per year parents of children with Keystone HMO CHIP will receive the healthy kids now newsletter in the mail. It provides valuable information about your child's Keystone HMO CHIP coverage, preventive and general health, and parenting. Read our latest issues:
Sharing personal health care data
Your or your child’s health care data lives in many places — with your health plan, doctor, pharmacy, and more. To help make better health care decisions, you may choose to use a third-party app or website to track and view everything in one place. Current Keystone HMO CHIP members, parents, or guardians now have access to share your or your child’s Independence health care data with a third-party app or website of your choice.
To connect your or your child’s personal health information with a third-party app or website, you will need to provide an authorization to Independence. To provide authorization, you will use your Independence member site username and password. If you do not have access to the Independence member site, go to ibx.com to register and create a username and password.
The federal government created the Centers for Medicare and Medicaid Services (CMS) and Office of the National Coordinator for Health Information Technology (ONC) Interoperability and Patient Access API Rule to aid in this effort. The goal is to simplify the patient’s experience and provide better access to health care data (also known as personal health information).
Understanding data sharing
Your or your child’s Independence personal health information that is available to share includes claims, encounter, prescription drug, and clinical data. Keep in mind that your or your child’s shared personal health information cannot be limited and may include sensitive information about your or your child’s past treatments.
For minors ages 14 through 17, the information shared will not include sensitive health information subject to more protective Pennsylvania state law. A current valid Authorization to Disclose Health Information form from the minor child is required for Independence to share any sensitive health information for minors ages 14 through 17. Learn more about the Authorization to Disclose Health Information form.
If you decide to share your or your child’s personal health information with a third-party app or website, it is important to carefully review the third-party company’s privacy policy.
To learn more about the CMS ONC Interoperability and Patient Access API Rule, personal health information, and things to consider when choosing a third-party app or website, please review the Educational Materials — details about sharing your data.
How to get started
To get started, find a third-party app or website that has Independence as an available data-sharing vendor. Make sure to review the third-party app or website’s privacy policy to understand how they will use, maintain, and/or further disclose your or your child’s information.
When you have chosen a third-party app or website, complete the following steps:
- Download the third-party app, or when available, use a third-party website.
- Connect your or your child’s health care data by following the directions provided on the third-party app or website.
- Provide authorizations for Independence to share your or your child’s health care data using your Independence member site username and password. During the authorization process, you must read, agree, and complete the following materials:
- View your health care data within the third-party app or website.
What happens next?
After you authorize sharing your or your child’s personal health information, the process is complete. Data will be shared immediately with the third-party app or website. You will receive a confirmation email from Independence, and a signed version of the authorization documents will be saved on your Independence member site for your records. You will use the third-party app or website to view your shared health care data.
Data sharing will be available for up to 365 days after you provide authorization or until your child turns 18. You can revoke/stop data sharing access at any time. Simply log in at ibx.com and revoke access under "Account settings." Or, contact our Keystone HMO CHIP Member Help Team at the number on the back of your or your child’s member ID card. Independence will stop sharing your data immediately and will not send any new data to the third-party app. You will receive a confirmation email.
Independence will not get your or your child’s previously shared data back from the third-party app or website. You should contact the third-party app or website to request they delete your or your child’s personal health information from the app. This will depend on the third-party app’s or website’s privacy policy.
For more information about sharing your or your child’s health care data, read our frequently asked questions.