Health and benefit articles for our Children's Health Insurance Program (CHIP) members

It's important to understand your Keystone HMO CHIP health benefits, how they work, and laws in place to protect your rights as a member. Each year, we share some important information about your insurance. From details about how we protect your privacy to the support you can receive when managing a chronic condition, you’ll find all this and more. Be sure to bookmark this page to access exclusive articles available online.

Your privacy and information

• Member rights and responsibilities

Your care

• Physician review, utilization management, and language services
• Finding a network provider
• How to plan for your doctor visit
• Standards for doctor appointments, wait times, hours, and access
• Working with your primary care physician and health care providers to maintain your health
• Hospital care procedures
• Differences between emergency care and urgent care
• Evaluating new and emerging technologies
• Quality Management Program
• Transitioning from pediatric to adult care
• Using coverage when traveling
• Prescription drug guidelines
• Keystone HMO CHIP benefit details

Specialty services

• Vision benefits

Wellness

• Registered Nurse Health Coaches offer support for managing your health

Contacting Independence

• Reaching multilingual Customer Service

Claims, appeals, or complaints

• Submitting a claim
• Making an appeal or complaint