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Make a payment

We're here to make things easier, including how you pay your bill. Choose the option that works best for you.

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Pay with the IBX App

Use the IBX mobile app to pay your premium from your smartphone. Each month you can view the amount due, enter your bank account or prepaid debit card information, and submit your payment.

Don't have the app yet? Download it free from the App Store or Google Play. Log in with the same username and password you use at ibx.com. After you log in, select Pay My Bill. Be sure you're using the latest version of the app.

Pay by Text

With Pay by Text, you can pay your premium in seconds from your smartphone. You'll also get a text alert before your due date if you haven't paid yet. There’s no cost to enroll in Pay by Text (standard message and data rates may apply). You can opt out at any time. Here's how to enroll:
  1. Log in at ibx.com.
  2. Click Pay My Bill.
  3. Under Pay by Text, select Set Up Now.

Pay through eBill

Skip paper bills and pay online with eBill instead. Starting up to 15 days before your coverage begins, you can log in at ibx.com to view your bill, make a one-time payment, or set up recurring payments. You can also sign up for alerts when your bill is due, your payment amount changes, or a payment is deducted from your account.

How to make a one-time payment

You can set up a one-time payment in eBill. Before you begin, have your bank account and routing numbers ready.

  1. Log in at ibx.com.
  2. Select Pay My Bill from your Dashboard.

How to set up recurring payments

If you have an unpaid bill, you must first make a one-time payment. Then you can set up a recurring payment for future invoices.

  1. Enter your bank account information by following the instructions for making a one-time payment.
  2. Select Add Recurring Payment in the upper right-hand corner.
  3. Complete the required fields and select Set Recurring. You can schedule a payment up to 10 days before the payment due date.

Important: You can only use eBill to make payments before the due date. To pay a past-due bill, please choose another payment option. Also, if you currently use eBill and change products (e.g., going from an HMO plan to a PPO plan), you must set up a new recurring payment.

Pay by credit or debit card

We accept Amex, Discover, MasterCard, and Visa for prepaid debit or credit card payments. To pay with credit card, you can:

  • Pay by phone: Use our automated system: Call 1-888-879-4891 (TTY: 711)
  • eBill: Log in at ibx.com and select Pay

Pay by check or money order

Your bill includes a detachable payment slip with your billing account number and payment address. When paying with a check or money order, please remember to:

  • Write the amount you are enclosing on the payment slip and return it with your payment.
  • Check that the address is showing through the return envelope window when mailing in your payment.

If you lose your envelope, mail the payment to the address on your payment slip using another envelope.

Set up automatic withdrawals from your bank account (ACH)

You can use your bank's online bill pay service to make one-time or recurring payments from your bank account. You need the following information for setup:

  1. Billing account number: Your billing account number is printed on your bill payment slip. It is different from your member ID number, which is printed on your ID card.
  2. Payment address: This address is printed at the bottom of your bill and on the payment slip.

Important: Set up a new biller using the new payment address on your invoice. If you use your bank's online bill pay service and change health plans, you must delete the current biller and set up a new biller using the new account number and payment address printed on your bill.

Pay by phone

To make a payment by phone using our automated system, please call 1-888-879-4891 (TTY: 711). We accept ACH, along with Amex, Discover, MasterCard, and Visa prepaid debit and credit card payments. For ongoing payments, we accept ACH and prepaid debit/credit cards only. Have the following information available when you call:

  • Member ID number (on your member ID card)
  • Billing account number (on your bill)
  • Bank account number and bank routing number (on your personal check) OR prepaid debit/credit card number

Pay in person at Independence LIVE

Visit us at Independence LIVE, where we have representatives who can answer questions and help you make a payment. Bring the following information with you:

  • Member ID number (on your member ID card)
  • Billing account number (on your invoice)
  • Bank account and routing numbers (on your personal check)

Independence LIVE
1919 Market Street, 2nd Floor
Philadelphia, PA 19103
Hours: 8 a.m. – 4p.m., Monday – Friday

Questions?

Refer to our Third-party Payment Policy or contact us.

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