Behavioral, physical, and emotional health

Behavioral health benefits

Independence Blue Cross is focused on a whole-person approach to health that looks at all the factors that can affect a person’s well-being. We know that behavioral health is a fundamental part of a person’s well-being. Our approach integrates behavioral and physical health, taking a member’s whole health and equitable access to care into account. This helps improve outcomes and address gaps in care.

We offer many services that help members find the right support, including:

A robust network of behavioral health providers

Customer Care Advocates

Members can call the number on the back of their ID card under Mental Health/Substance Abuse to reach specially-trained Customer Care Advocates who can screen them for behavioral health conditions, as well as connect them to care that best suits their unique needs.

Behavioral Health Case Managers

These registered nurses, licensed social workers, and licensed professional counselors specialize in a variety of areas, including the comprehensive health care needs around behavioral health. Members can reach them 24/7 by calling the number on the back of their ID card under Mental Health/Substance Abuse.

Licensed clinical triage staff are available for the following:

  • Clinical assessment
  • In-the-moment support
  • Crisis management
  • Rapid navigation to the right provider
  • Connection to longitudinal Case Management for ongoing services

Public health campaigns: Know Your Mind

The Know Your Mind public awareness campaign helps educate the community about mental health and offers free resources and programs.

Additional behavioral and mental health services

Additional behavioral and mental health services are covered under most plans, but members should always check their specific benefit details. Behavioral and mental health resources include:

  • Telebehavioral health
  • Quartet Health
  • Shatterproof’s Treatment Atlas® tool
  • Mental Health Coaching by Teladoc Health

Learn more about the behavioral and mental health resources available.