Behavioral, physical, and emotional health

Behavioral health resources

Independence Blue Cross (Independence) believes your overall health includes both your physical and emotional well-being. That’s why we offer plans that give you access to the following resources.

Care Navigation services

Need help finding an outpatient behavioral health provider? We can help. We offer Care Navigation services to help members get connected to the right care. Members should call 1-800-688-1911 to reach a Behavioral Health Care Advocate who will perform a screening to determine if a member needs to talk to a clinician on our Clinical Triage team. Our Behavioral Health Care Advocates can also identify if a member needs an urgent behavioral health appointment and, whenever possible, will attempt to connect the member to a behavioral health provider using direct scheduling or warm transfer.

Telebehavioral health

We make it easy for you to use behavioral health services through the telebehavioral health benefit. You can have virtual visits by phone or video chat from the comfort of your home, or anywhere that’s convenient for you. Visits will be held with a licensed health care professional (including psychiatrists, psychologists, and counselors). Virtual visits are convenient, flexible, and completely confidential. You'll pay the same amount as you would for an in-office behavioral health visit.

To get started, simply locate a telebehavioral health provider by calling the number on the back of your ID card under Mental Health/Substance Abuse. You can also check with your current provider to see if he or she offers virtual visit options.


We know it’s hard to find the right mental health care. That’s why we’ve partnered with Quartet, a way for you to connect to the care that’s right for you. Many common experiences can be better managed with mental health care. This includes everyday stress, anxiety, trouble sleeping or feeling hopeless and sad for a long time. Whether it’s therapy, psychiatry, or another care option, Quartet can match you to mental health care that fits your needs, preferences, and is covered by your plan.

Please check your benefits to make sure Quartet is covered under your health plan.

Mental Health Coaching by Teladoc Health

Strengthen your emotional well-being using the self-guided digital content from Mental Health Coaching by Teladoc Health, no matter where you are in your mental health journey. Mental Health Coaching offers personalized, evidence-based programs and dedicated support for a wide range of topics, including stress, depression, chronic pain, work-life balance, substance use, and anxiety. You can access this digital resource 24/7 on your computer or using the Teladoc mobile app. To get started, log in to your member account.

Shatterproof’s Treatment Atlas®

Use Shatterproof’s Treatment Atlas tool to find an addiction treatment facility for you or a loved one.1

Public health campaigns

Know Your Mind

  • Your mind and body are connected. Start to “know your mind” better, and learn more about the symptoms and treatment of depression and anxiety, two of the most common mental health conditions.


  • A joint project of the City of Philadelphia and Independence Blue Cross, #mindPHL shares information about free mental health resources and programs.

1 Shatterproof, a national non-profit dedicated to reversing the addiction crisis in the U.S., is leading the implementation of Shatterproof’s Treatment Atlas tool, a quality measurement system for addiction treatment facilities. Shatterproof is an independent company that provides behavioral health services for Independence Blue Cross.