Mental Health

Caring for your whole health

Making behavioral health support easier to access. 

Woman looking out a window

Your mental health matters, and we’re here to support you every step of the way. Whether you’re looking for someone to talk to or need help managing a condition, we’re making it easier to get the care you deserve. Here’s how. 

Professional support from Behavioral Health Navigators  

Our dedicated team is here to help you find the right care. They can even schedule appointments for you with trusted, in-network providers — so you don’t have to navigate the system alone.  

A strong and growing network of providers  

We offer access to a wide range of behavioral health professionals, including psychiatrists and therapists, so you can find care that fits your needs.  

Quick access via our Connect to Care network  

Need help fast? Our Connect to Care providers are committed to seeing IBX members quickly — often within just one week.   

Convenient virtual visits   

Bringing mental health services to your home is convenient and comfortable, thanks to Teladoc Health1 (teladochealth.com/signin or call 1-800-835-2362 (TTY/TDD: 711). Members can participate in no-cost virtual visits by phone or video chat with licensed professionals.   

Connect with care quickly, 24/7 

Visit ibxmedicare.com/bhnavigators or call 1-800-688-1911 (TTY/TDD: 711). 

Dr. Ramos says: It’s common to feel hesitant about seeking mental health support. Stigma often keeps older adults from diagnosis and treatment, as they may feel embarrassed or ‘weak’ by seeking help. However, remember that taking care of your mental health is a sign of strength.  

5 signs of depression in older adults that are easy to miss   

Good news: The National Institute on Aging (NIA) reports that most older adults feel satisfied with their lives. But depression can still affect seniors.   

These are the hidden signs to look for, according to the NIA:  

  • Aches and pains (such as headaches, cramps, and digestive problems)
  • Decreased energy or fatigue  
  • Difficulty concentrating, remembering things, or making decisions  
  • Moving or talking more slowly  
  • Sleep problems, such as insomnia or sleeping too much    

If you spot any of these signs in yourself or a loved one, explore the resources at right and let your PCP know you’re receiving additional support so they can keep your care plan up to date.   

Your guide to behavioral health resources   

Our network of trusted providers can help with:   

  • Anxiety and depression
  • Bipolar disorder and other ongoing mental health conditions
  • Trauma and grief or loss
  • Relationship issues
  • Coping with medical and health issues
  • Alcohol and substance use disorders  

All services are available as part of your IBX Medicare Advantage plan. We’ve included the best way to schedule with each provider below. 

General mental health services  

Access talk therapy and medication management through in-person or  

virtual appointments with:  

Specialty mental health services  

Receive virtual care specifically designed for ongoing mental health conditions via Quartet Medical. Services include talk therapy, medication treatment, and case management. Call 1-833-258-8498 (TTY/TDD: 711).  

Alcohol and substance use treatment  

Get comprehensive treatment through:  

1. Teladoc Health and the practitioners accessible through Teladoc Health are independent companies and contractors not affiliated with Independence Blue Cross. Please consult a physician for personalized medical advice. Always seek the advice of a physician or other qualified health care provider with any questions regarding a medical condition. 

Crossroads, Grow Therapy, Ophelia, Pursue Care, Quartet Medical, Ria Health, Brightside, Health, Spring Health, and Thriveworks are independent companies. Other providers are available in our network. Accessibility may vary by provider. 

Independence Blue Cross offers PPO, HMO-POS, and HMO Medicare Advantage plans with a Medicare contract. Enrollment in Independence Blue Cross PPO, HMO-POS, and HMO Medicare Advantage plans depends on contract renewal. 

Website last updated 01/26/2026 

Y0041_HM_127694_M_2026 

Related articles