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ConnectionsSM Health Management Program
The Connections Program is designed to help providers and their patients manage chronic conditions, support the providers’ relationships with their patients, to enhance providers’ ability to provide evidence-based care, and to help patients make more informed decisions about certain significant medical conditions. Recognizing that the physician-patient relationship is at the heart of patient care, this program has been designed to:
- enhance the provider’s ability to provide integrated care for their patients;
- provide members with evidence-based information so they can understand their diagnoses and their health care options, while actively participating in health care decisions with you;
- promote integration of care among members and their families, physicians, health plan case managers, social workers, and community resources.
Connections Health Coaches offer disease management and decision support to all eligible members.
Health Coaches help members work effectively with their physicians to make “shared decisions” that are right for them.
The best way to refer a patient for health coaching is to complete the physician referral form. Providers can also call the program to make a patient referral at 1-800-ASK-BLUE. Eligible members can speak with a Health Coach directly 24 hours a day, 7 days a week by calling 1-800-ASK-BLUE.
Most Independence Blue Cross members who are covered through fully-insured employer groups are automatically considered eligible for the Connections Health Management Program. Members covered through certain self-insured employer groups may not be eligible for the program. Members may call Customer Service at 1-800-ASK-BLUE to verify their eligibility.
Provider Rights and Responsibilities
The Connections Health Management Program values the importance of the physician-patient relationship and are designed to enhance evidence-based care. The program is based on open and collaborative communication among the provider, their patients, and the Connections Health Management Program staff. We ask all participating providers to review their rights and responsibilities.