• Communications

• Policies and Guidelines

• Claims and Billing

• Interactive Tools and Resources

• NaviNet
• IVR (Interactive Voice Response)
• Forms
• Council for Affordable Quality Healthcare
• Contact Information

• Pharmacy Information

• Resources for Patient Management

• Physician Advisory Committee

• Contact Information

Interactive Tools and Resources

NaviNet^®*
Tap into NaviNet, our online provider gateway, that allows real-time transactions between Independence Blue Cross (IBC) and your office.

Interactive Voice Response (IVR)
You can now take advantage of our speech-enabled interactive voice response (IVR) system, an enhanced automated phone service formerly known as Member Eligibility Line (MEL).

Forms
Download forms for referrals, provider changes, HIPAA, and prior authorizations.

Council for Affordable Quality Healthcare (CAQH)
Visit the CAQH website to complete the credentialing and recredentialing process.

Contact Information
Find phone numbers and email addresses for all provider-related IBC departments as well as mailing addresses for claims submissions.

NaviNet^® is a registered trademark of NaviNet, Inc.

*An affiliate of IBC holds a minority ownership interest in NaviNet, Inc., an independent company.

Important information about links to other sites