What’s Changing?
Online Employer Portal Access Forms

You now have an option to use the Forms Access Maintenance Portal to submit electronic form requests to manage Employer Portal access, which includes:

• Adding Group Administrators
• Deleting Existing Group Administrators
• Changing Permissions for Existing Group Administrators

To submit an online Employer Portal Access Form:

• 1. Contact your Broker or Sales Representative to request an online Employer Portal Access Form.
  
  Once you request an online Employer Portal Access Form, you will receive two emails if this is your first time accessing the Forms Access Maintenance Portal (with your username) or you requested to have the form resent to you. If you already reset your password, you will only receive the first email.
  The first email contains the URL (unique to your request) and your username. The second email contains your temporary password that will expire if not used within a specified timeframe.
  
  Note: The username and password provided in these emails do not grant access to the Employer Portal. If you are requesting to add a new user, you must first submit the online form using the Forms Maintenance Portal. Once the request is fulfilled, the new user will receive separate emails containing a unique username and temporary password to access the Employer Portal.
• 2. If this is your first time accessing the Forms Access Maintenance Portal or you requested to have the form resent to you, use the information provided in the two emails to reset your temporary password.
  (Manually enter the temporary password. Do not cut and paste the temporary password from the email.)
  
• 3. Log into the Forms Access Maintenance Portal using the URL, username, and new password.
• 4. At the Forms Access Maintenance Portal, complete the online form and submit it to the Client Setup Team for fulfillment.

TECHNICAL ISSUES

I did not receive my login credentials to access the Forms Maintenance Portal where I can obtain the Employer Portal Access form

• Check your Spam folder for the email from employerportalsupport@ibx.com
• Ensure your correct e-mail address was provided.
• Contact the sender and request to have the form sent again.

I am unable to access the Forms Maintenance Portal using login credentials sent to you

• Make sure you are using the URL and username sent in the first reply email, along with the temporary password sent in the second email to access the online Forms Maintenance Portal
  
  Note: The login information provided in these emails does not provide access to the Employer Portal. This login information provides access to the Forms Maintenance Portal, where you can obtain the online Employer Portal Access Form you requested from your Sales Rep or broker. You must access the Forms Maintenance Portal to submit the online Employer Portal Access Form to the Client Setup Team.
• Manually enter your temporary password on the Password Reset Page. (Do not cut and paste from the email.)
• Contact Customer Services and request to have the email resent.

I did not receive status emails after the Employer Portal Access Form was submitted to Client Setup

• Contact Client Setup at ebusinessemployerportalsupport@ibx.com