Web portal for providers

Providers can use the NaviNet® web portal to perform all of the transactions available through the Provider Automated System. As of April 1, 2013, all network providers are required to be NaviNet-enabled. If you have not already registered for NaviNet, please complete an online registration form.

Register for NaviNet

NaviNet Customer Care:

Provider Automated System

Our speech-enabled Provider Automated System is an enhanced phone service that can be used to complete some administrative tasks, such as:

  • member eligibility
  • claims status
  • authorizations

The Provider Automated System allows you to either speak your responses or enter them using your telephone keypad. Within minutes, you can submit and obtain information for your patients. To connect to the Provider Automated System, call 1-800-ASK-BLUE and follow the voice prompts.

Attention: As announced in a letter to our network providers about our transition to a new operating platform (dated May 22), Independence Blue Cross is making changes to the functionality available through the Provider Automated System. As our membership is migrated to the new platform, providers will need to use the NaviNet® web portal for the administrative tasks listed above. Please visit our Business Transformation site for the most up-to-date information about these changes.

Instruction Guide

This document provides detailed instructions about completing the transactions available through the Provider Automated System.

Navigating the Provider Services automated telephone system

NaviNet® is a registered trademark of NaviNet, Inc., an independent company.