Quality Management
Medical Record Keeping Standards

A medical record documents a patient’s medical treatment, past and current health status, and treatment plans for future health care and is an integral component in the delivery of quality health care. As such, Independence Blue Cross established medical record keeping standards in 1996 and routinely distributes these standards to primary care providers (PCPs) and specialists.

IBC regularly assesses compliance with these standards and monitors the processes and procedures physicians’ offices use to facilitate the delivery of continuous and coordinated medical care. IBC has established a performance goal of 90 percent compliance with its established medical record keeping standards.

The standards are as follows:

Medical Record Content

The contents of a patient’s medical record should comply with the following standards:

  • A separate problem list exists in each medical record to document significant illnesses and medical conditions.
  • There is a list of all current medications.
  • Medication allergies and adverse reactions are prominently displayed in the record. If the patient has no known allergies or no history of adverse reactions, this is appropriately noted in the record.
  • Past medical history (for patients seen three or more times) is easily identified and includes serious accidents, operations, and illnesses. For children and adolescents (18 years and younger), past medical history relates to prenatal care, birth, operations, and childhood illnesses.
  • For patients 14 years and older, there are appropriate notations concerning use of cigarettes, alcohol, and substance abuse (for patients seen three or more times).
  • The history and physical documents appropriate subjective and objective information for presenting complaints.
  • Working diagnoses are consistent with findings.
  • Treatment plans are consistent with diagnoses.
  • Clinical evaluation and findings are documented for each visit.
  • Unresolved problems from previous office visits are noted, and the record documents that these issues were addressed in subsequent visits.
  • Review for appropriate utilization of consultants.
  • There is no evidence that the patient is placed at inappropriate risk by a diagnostic or therapeutic procedure.
  • An immunization record for children is up to date or an appropriate history is made in the medical record for adults.
  • There is evidence that preventive screening and services are offered in accordance with IBC’s practice guidelines.

Medical Record Organization

The information in a patient’s medical record should be organized according to the following standards:

  • Each page in the record displays the patient’s name or ID number.
  • Personal/biographical data includes address, employer, home and work telephone numbers, and marital status.
  • All entries in the medical record contain the author’s identification. Author identification may be a handwritten signature, a unique electronic identifier, or initials.
  • All entries are dated.
  • The record is legible to someone other than the writer.

Information Filed in Medical Records

The following information should be maintained in a patient’s medical record:

  • Laboratory and other studies are ordered, as appropriate.
  • Encounter forms or notes have a notation, when indicated, regarding follow-up care, calls, or visits. The specific time of return is noted in weeks, months, or PRN (i.e. as needed).
  • If a consultation was requested, there is a note from the consultant in the record.
  • Consultations by specialists (physician or other), laboratory reports, and imaging reports that are filed in the chart are initialed by the practitioner who ordered them to signify that the ordering practitioner has reviewed them. Review and signature by professionals other than the ordering practitioner do not meet this requirement. If the reports are presented electronically, or by some other method, there is also representation of review by the ordering practitioner. Consultation and abnormal lab and imaging study results have an explicit notation in the record of follow-up plans.
  • The existence of an advance directive is prominently documented in each adult (older than 18 years of age) patient’s medical record. Information as to whether the advanced directive has been executed is also noted.
  • Records of hospital discharge summaries, emergency department visits, home health nursing reports, and physical therapy reports are maintained in the patient’s record.

Ease of Retrieving Medical Records

Medical records are organized and stored in a manner that allows easy retrieval and are to be made available to IBC as defined in the Professional Provider Agreement.

Confidentiality of Information

The confidentiality of a patient’s record is safeguarded in the following ways:

  • Medical records are stored in a secure manner that allows access to authorized personnel only.
  • Protected Health Information (PHI) is protected against unauthorized or inadvertent disclosure, and staff receives periodic training in confidentiality of patient information.
  • Medical records are safeguarded against loss or destruction and are maintained according to state requirements. At a minimum, medical records must be maintained for at least 10 years or until the patient reaches the age of majority plus six years, whichever is longer.

Maintenance of Records and Audits Medical and Other Records

Providers must maintain all medical and other records in accordance with the terms of their Professional Provider Agreement and the Provider Manual. Subject to applicable state or federal confidentiality or privacy laws, IBC or its designated representatives, and designated representatives of local, state, and federal regulatory agencies having jurisdiction over IBC, shall have access to provider records, on request, at the provider’s place of business during normal business hours, to inspect and review and make copies of such records at no cost to the Plan. When requested by IBC or its designated representatives, or designated representatives of local, state, or federal regulatory agencies, the provider shall produce copies of any such records and will permit access to the original medical records for comparison purposes within the requested time frames and, if requested, shall submit to examination under oath regarding the same.