|
Philadelphia Area |
Outside Philadelphia |
| American Imaging Management (AIM) |
Call for CT/CTA, MRI/MRA, PET,
and
nuclear cardiology precertification requests
|
1-800-ASK-BLUE |
| Anti-Fraud and Corporate Compliance Hotline |
| Anti-Fraud and Corporate Compliance Hotline |
1-866-282-2707 |
| Baby BluePrints® |
Perinatal case management
Nurse on call 24 hours a day |
215-241-2198 |
1-800-598-BABY |
Care Management and Coordination Case Management Intake
(for preapproval/precertification, please see
“Health Resource Center”) |
HMO/PPO (Medicare Advantage and Commercial)
Mon. – Fri., 8 a.m. – 5 p.m. |
215-567-3570 |
1-800-313-8628 |
ConnectionsSM Health Management Programs
(call for disease management and decision support) |
| ConnectionsSM Health Management Program |
1-866-866-4694 |
| ConnectionsSM AccordantCareTM Program |
1-866-398-8761 |
| Credentialing |
| Credentialing hotline |
215-988-6534 |
| Credentialing violation hotline |
215-988-1413 |
| Customer Service |
HMO — Keystone Health Plan East
Mon. – Fri., 8 a.m. – 6 p.m. |
1-800-ASK-BLUE |
PPO — Personal Choice®
Mon. – Fri., 8 a.m. – 6 p.m. |
1-800-ASK-BLUE |
Federal Employee Program (FEP)
Mon. – Fri., 8 a.m. – 5 p.m. |
215-241-4400 |
Keystone 65
7 days a week, 8 a.m. – 8 p.m. |
1-800-645-3965 |
Keystone 65 Complete (SNP)
7 days a week, 8 a.m. – 8 p.m. |
1-888-457-3018 |
Personal Choice 65SM
7 days a week, 8 a.m. – 8 p.m. |
1-888-718-3333 |
Security 65®
7 days a week, 8 a.m. – 8 p.m.
|
1-888-926-1212 |
Select Advantage
7 days a week, 8 a.m. – 8 p.m. |
1-800-331-0017 |
| TTY/TDD |
215-241-2944 |
1-888-857-4816 |
| Electronic Data Interchange (EDI) |
| eBusiness help desk |
215-241-2305 |
| FutureScripts® |
Prescription drug preauthorization
Mon. – Fri., 9 a.m. – 5 p.m. |
1-888-678-7012
Toll-Free Fax: 1-888-671-5285
|
| Direct ship injectables |
1-888-678-7012
Fax: 215-761-9165 |
| FutureScripts® Secure |
Medicare Part D prescription drug preauthorization
Mon. – Fri., 8 a.m. – 5 p.m. |
1-888-678-7015 |
| Pharmacy appeals |
1-888-494-8213 |
| Blood glucose meter hotline |
1-888-678-7012 |
| Health Resource Center |
Healthy LifestylesSM
Mon. – Fri., 8 a.m. – 6 p.m. |
1-800-ASK-BLUE |
Precertification
Mon. – Fri., 8 a.m. – 5 p.m. |
1-800-ASK-BLUE |
| Independence Administrators |
| Provider Relations
(direct all inquiries or issues directly to Independence Administrators) |
1-888-356-7899 |
| Interactive voice response (IVR) system |
| Interactive voice response (IVR) system |
1-800-ASK-BLUE |
| Mental Health/Substance Abuse |
Magellan Behavioral Health, Inc.
Member Services/precertification
24 hours a day/7 days a week |
1-800-688-1911 |
|
NaviNet® |
|
Customer care (technical issues) |
1-888-482-8057 |
| Portal registration and questions |
215-640-7410 |
| Provider Services |
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m. |
1-800-ASK-BLUE, prompt 2 |
| Provider Supply Line |
| Provider Supply Line |
1-800-858-4728 |
Contact Information