Providers
Independence Provider Hub  

Contact InformationFor providers

Important telephone numbers

  Philadelphia area Outside Philadelphia
Carelon Medical Benefits Management [formerly AIM Specialty Health® (AIM)]
Precertification requests for CT/CTA, MRI/MRA, PET, nuclear cardiology, facility setting sleep studies, continuous positive airway pressure titration, sleep equipment (APAP, BPAP, CPAP) and related supplies, Cardiology Utilization Management Program, and Musculoskeletal Utilization Management Program 1-866-745-1791
Anti-fraud and Corporate Compliance
Hotline 1-866-282-2707
Baby BluePrints®
Perinatal case management 215-241-2198 1-800-598-BABY
(1-800-598-2229)
CareCore National, LLC d/b/a eviCore healthcare (eviCore)
Precertification requests for nonemergent outpatient radiation therapy services Precertification and/or prepayment reviews for genetic/genomic tests, certain molecular analyses, and cytogenetic tests 1-866-686-2649
Clinical Services – Utilization Management
Requests for authorization services should be entered through PEAR Practice Management on the Provider Engagement, Analytics & Reporting (PEAR) portal. 1-800-ASK-BLUE
(1-800-275-2583)
Credentialing
Credentialing violation hotline 215-988-1413
Credentialing Participation Request Form Practitioner Participation Form
Credentialing and re-credentialing application status inquiries Email: credinquiries@ibx.com
Credentialing application corrections Email: CredOps@ibx.com
Fax: 215-238-2549
Customer Service
Keystone Health Plan East HMO/POS
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
(1-800-275-2583)
Personal Choice® PPO
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
(1-800-275-2583)
Federal Employee Program (FEP)
Mon. – Fri., 8 a.m. – 5 p.m.
215-241-4400
Keystone 65 HMO/POS
8 a.m. – 8 p.m., 7 days a week (on weekends and holidays from April 1 through September 30, your call may be sent to voicemail)
215-241-2365 1-800-645-3965
Personal Choice 65SM PPO
8 a.m. – 8 p.m., 7 days a week (on weekends and holidays from April 1 through September 30, your call may be sent to voicemail)
215-561-4877 1-888-718-3333
MedigapSecurity, MedigapFreedom, and Security 65®
8 a.m. – 8 p.m., 7 days a week (on weekends and holidays from April 1 through September 30, your call may be sent to voicemail)
1-888-926-1212
TTY/TDD
Language assistance services are offered through the AT&T Language Line for Members who have difficulty communicating because of an inability to speak or understand English.
711
Pharmacy Benefits
Prescription drug prior authorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Fax: 1-888-671-5285
Direct Ship Drug Program www.ibx.com/directship
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
Medicare Part D
Prescription drug prior authorization 24 hours a day, 7 days a week 1-888-678-7015
Fax: 1-888-671-5285
Direct Ship Drug Program www.ibx.com/directship
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
Health Coaching
Case and Condition management
24 hours a day, 7 days a week
1-800-313-8628
Highmark EDI Operations
Mon. – Fri., 8 a.m. – 5 p.m. 1-800-992-0246
Independence Administrators
Provider Services (direct all inquiries or issues directly to Independence Administrators) 1-888-356-7899
Independence Blue Cross and Highmark Blue Shield Caring Foundation
Hotline 1-800-464-5437
Keystone First
Hours: Mon. – Fri., 8 a.m. – 5 p.m.
Nurse on call 24 hours a day
1-800-521-6007
Mental Health/Substance Abuse
Magellan Healthcare, Inc.
Customer Service and Precertification
24 hours a day, 7 days a week
1-800-688-1911
For Keystone Health Plan East Members with Caring Foundation benefits
24 hours a day, 7 days a week
1-800-294-0800
Independence Administrators
24 hours a day, 7 days a week
1-800-634-5334
PEAR Portal
PEAR support 1-833-444-PEAR
(1-833-444-7327)
Provider Resources
Provider Automated System 1-800-ASK-BLUE (option 2)
(1-800-275-2583, option 2)

www.ibx.com/providerautomatedsystem
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-ASK-BLUE
(1-800-275-2583)
Tandigm Health
Hotline 1-844-TANDIGM, option 5
Fax: 215-238-2271

PNS contact tool

Contact your designated Independence Provider Network Services (PNS) team contact.

Mailing address

1901 Market Street
Philadelphia, PA 19103-1480