Behavioral health
Staying healthy goes beyond taking care of your physical health. It's just as important to focus on your mental and emotional well-being. With your Independence Blue Cross (IBX) health plan, you have behavioral health benefits and access to a large, high-quality behavioral health network that includes psychiatric providers, specialists and therapists (in-person and virtual).
Get care fast with Connect to Care
IBX Medicare Advantage plans offer Connect to CareSM services to help you access the right behavioral health services at the right time. Call 1-844-233-7745 (TTY/TDD: 711), Monday to Friday, 8 a.m. to 6 p.m., to reach our Behavioral Health Care Navigation team, who can assess your needs, directly schedule an appointment or connect you with appropriate treatment options, and provide in-the-moment support.
- Assess and understand members' needs and provide information about treatment options
- Identify in-network providers and directly connect members to care
- Offer support during difficult times
- Connect members to the right resources and ensure coordinated care for their behavioral health needs, including IBX Case Management for ongoing support
In-person and virtual behavioral health care providers
IBX makes it easy for members to access behavioral health care. Members can participate in virtual visits by phone or video chat. Virtual visits will be with a licensed health care professional (including psychiatrists, psychologists, therapists, and psychiatric mental health nurse practitioners). Virtual visits are convenient, flexible, and confidential.
Find a doctor for your behavioral health needs today.
Y0041_HM_128906_M_2027
Website last updated: 8/4/2026