Welcome to your health plan

Thank you for choosing Independence Blue Cross (IBX)! We appreciate having you as a member. Here are some easy steps to help you get started and make the most of your health plan.



Register now

Set up your profile on our member website so you can access all of your benefits in one place.

Get started

Step 1: Get Connected

Sign up for email and text alerts!

Stay up to date with important reminders, plan updates, and tips to help you use your health plan.

  • Personalized reminders about your health
  • Notifications to help you access important plan information
  • Alerts on how to get the most out of your health plan

Sign up for IBX Wire and receive our secure text messages, and/or receive notifications via email.

Get Medicare plan updates

Get all other plan updates



Terms and conditions



Step 2: Register online

Create your profile on our secure member website so you can see all your benefits in one place.

  • View your member ID card
  • Check your benefits and claims
  • Find doctors and pharmacies
  • Use helpful tools and resources

Register or log in at ibx.com/login.

You can register up to 15 days before your coverage starts using your member ID number.

Medicare Advantage members

See your plan details without logging in at ibxmedicare.com/eoc.

Register/Log in

Download the free IBX app

Get the free IBX mobile app for your phone.



Step 3: Find a doctor or pharmacy

Use our online search tool to find doctors, hospitals, and other health care facilities that participate in your plan's network.

Find a Medicare Advantage provider

Find a non-Medicare provider

Choose your primary care provider

HMO and HMO-POS members

Your plan requires you to choose an in-network primary care provider (PCP) to manage your general health needs. Log in at ibx.com/login to choose or change your PCP. You'll get a new member ID card with your PCP's info in 7 to 10 business days.

Keystone HMO Proactive members

You can choose providers from three tiers in our network. You pay the lowest out-of-pocket costs when you choose providers in Tier 1 - Preferred. If you have an HMO Proactive plan, your member ID card includes this information and lists your out-of-pocket costs for common services by tier. Use the Find a Doctor tool at ibx.com/login and select HMO Proactive as your plan to search for a PCP by tier.

Members of other plans

You aren't required to select a PCP, but it's still a good idea. To choose or change your PCP, register or log in at ibx.com/login.



Step 4: Know your options for care

When you need care, you should see your PCP first, because they have the most complete picture of your medical history. If they're unavailable and you need immediate medical attention, you can go to:

  • Retail health clinics
  • Urgent care centers
  • Telemedicine (if your plan includes it)

Check out more options for accessing care:





Step 5: Understand your member ID card

Your member ID card has important info for you and your doctors.

  • Always show your card to doctors, hospitals, and other health care providers whenever you receive care.
  • If you get a new card before your plan year starts, use your old card until the new year begins.
  • When your new plan year starts, you can destroy your current card and start using the new one you received.
  • Show your card to the pharmacist if you have prescription coverage.

Medicare Advantage members: Show your member ID to your IBX Medicare Dental Network dentist, Davis Vision provider, and TruHearing® provider to receive your dental, vision, and hearing benefits.

Medicare HMO ID card

  1. Your member ID number
  2. Your pharmacy ID numbers (if you have Rx coverage)
  3. Your primary care provider's name (HMO plans only)
  4. Your copay amounts
  5. Icons for your coverage (e.g., medical, vision, Rx)

Medicare PPO ID card

  1. Your member ID number
  2. Your pharmacy ID numbers (if you have Rx coverage)
  3. Your copay amounts
  4. Icons for your coverage (e.g., medical, vision, Rx)

Non-Medicare ID card

  1. Your member ID number
  2. Your pharmacy ID numbers (if you have Rx coverage)
  3. Your primary care provider's name (HMO plans only)
  4. Your health plan name and out-of-pocket costs
  5. Icons for your coverage (e.g., medical, vision, Rx)

Need a temporary copy of your ID card? Register or log in at ibx.com/login to view, print a paper copy, or request a new card.



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Questions?

Call the phone number on the back of your member ID card.




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Website last updated: 1/13/2026



Independence Blue Cross offers PPO, HMO-POS, and HMO Medicare Advantage plans with a Medicare contract. Enrollment in Independence Blue Cross PPO, HMO-POS, and HMO Medicare Advantage plans depends on contract renewal.

Independence Blue Cross offers products through its subsidiaries Independence Assurance Company, Independence Hospital Indemnity Plan, Keystone Health Plan East, and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.

2026 dental benefits are offered by QCC Insurance Company or Keystone Health Plan East.

Vision benefits are offered by QCC Insurance Company or Keystone Health Plan East and administered by Davis Vision, an independent company.

TruHearing® is a registered trademark of TruHearing, Inc., an independent company.