Get care
1-800-303-0656 (TTY/TDD: 711) 8 a.m. - 8 p.m., seven days a week

Find a doctor, dentist, or pharmacy

Your Independence Blue Cross (Independence) coverage gives you access to one of the largest provider networks in Southeastern Pennsylvania. Additionally, Independence contracts with an independent pharmacy benefits management (PBM) company to provide Medicare Part D prescription benefit management services, and one of the largest pharmacy networks.

Need support accessing care? We’re here to help! Our Member Help Team can assist you in finding an in-network physician, setting up an appointment, and more. Give us a call!

Jump to:

Find a doctor, specialist, or hospital

You can search for in-network health care providers (doctors or specialists), hospitals, urgent care centers, retail clinics, and more in several ways.

Call our Member Help Team

Our Member Help Team can assist you in finding an in-network physician, setting up an appointment, and more. Give us a call!

Search our online Find a Provider tool

Use our online search tool to find doctors, hospitals, and other health care facilities that participate in the Keystone 65 HMO and Personal Choice 65SM PPO Medicare Advantage network.

Find a provider

Please note: To search for pharmacies near you use our Find a Pharmacy tool. To find participating providers for in-network routine dental, vision, and hearing benefits, use our search tools below.

View the Provider/Pharmacy Directory - updated 8/1/2023

View a printable list of network providers, using our Provider/Pharmacy Directories below. The Provider/Pharmacy Directory includes a list of doctors, hospitals, DME Suppliers, pharmacies and more. You can also request a printed copy be mailed to you by calling our Member Help Team.

Please note, if you discover an error in the directory information, including if a provider is no longer accepting new patients, please call 1-800-645-3965 (TTY/TDD: 711) for Keystone 65 HMO or 1-888-718-3333 (TTY/TDD: 711) for Personal Choice 65 PPO, seven days a week, 8 a.m. to 8 p.m. Please note that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.

To learn more about your health plan, view our Stay Healthy page.

Find a dentist

Keystone 65 and Personal Choice 65 members have routine dental coverage, and most plans have comprehensive dental coverage included in their health plan.

For in-network coverage members must use the United Concordia dental network. To find a participating dentist use our Find a Dentist search tool below.

When searching for a dentist make sure to select the correct dental network for your plan.

  • Keystone 65 HMO and Personal Choice 65 PPO members should select the Concordia Choice Plus Medicare Advantage network.
  • Group plan Keystone 65 HMO members with dental benefits are required to select a primary dental office and should select the Keystone DHMO network.
  • Group plan Personal Choice 65 members with dental benefits should select the Concordia Choice Plus Medicare Advantage network.

Find a dentist

To learn more about routine and comprehensive dental coverage, view our Stay Healthy page.

Find a Vision Provider

Keystone 65 and Personal Choice 65 members have routine vision coverage included in their health plan. Members must use a Davis Vision provider for in-network routine vision care. To find a participating provider use the Davis Vision search tool.

Find a Davis Vision provider

To learn more about routine vision coverage, view our Stay Healthy page.

Find a Hearing Provider

Routine hearing exams, evaluations, and hearing aids must be provided by a TruHearing® provider. All hearing services that are not covered by Medicare must be obtained by a TruHearing provider. Any care received from a non-participating provider will not be covered by the plan.

To obtain routine hearing services, you must contact TruHearing at <1-855-541-6173 (TTY: 711)> 8 a.m. to 8 p.m. Monday to Friday to schedule an appointment with a participating TruHearing provider.

To learn more about routine hearing coverage, view our Stay Healthy page.

Find a network pharmacy

Independence Blue Cross contracts with an independent pharmacy benefits management (PBM) company to provide Medicare Part D prescription benefit management service. For more information on the Independence pharmacy network or view your Formulary (list of covered drugs), visit our Find a drug page. To locate a network pharmacy use the search tool below:

Find a network pharmacy

Addiction treatment

Use Shatterproof’s ATLAS to find an addiction and substance use disorder treatment facility for you or a loved one.*

Find a treatment facility

*Shatterproof, a national non-profit dedicated to reversing the addiction crisis in the U.S., is leading the implementation of ATLAS®, a quality measurement system for addiction treatment facilities. Shatterproof is an independent company that provides behavioral health services for Independence Blue Cross.

Opioid treatment programs (OTPs)

Opioid treatment programs (OTPs) are covered under Part B of Original Medicare. Independence Blue Cross Medicare Advantage members can receive coverage for these services through their plan. Covered services include:

  • FDA-approved opioid agonist and antagonist treatment medications and the dispensing and administration of such medications, if applicable
  • Substance use counseling
  • Individual and group therapy
  • Toxicology testing

Search for in-network providers who are issuing OTP services.

Request a printed provider/pharmacy directory

If you need help finding a network provider and/or pharmacy, or if you would like a Provider/Pharmacy Directory mailed to you, please call 1-800-645-3965 (TTY/TDD: 711) for Keystone 65 HMO or 1-888-718-3333 (TTY/TDD: 711) for Personal Choice 65 PPO, seven days a week, 8 a.m. to 8 p.m. Please note that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.

Y0041_HM_113082_M_2024
Website last updated: 1/24/2024