Tools and Resources

• NaviNet^®*

  Tap into NaviNet, our secure online provider gateway that allows real-time transactions between Independence Blue Cross (IBC) and your office.

• Provider Automated System

  Learn how to use this speech-enabled phone service (formerly interactive voice response [IVR] system) to submit and obtain benefits information for your patients.

• Forms

  Download forms for referrals, provider changes, HIPAA, and prior authorizations.

• Electronic Credentialing

  Learn why it’s faster, easier, and cheaper to complete the credentialing and recredentialing process through the Council for Affordable Quality Healthcare (CAQH) application.

• Provider Supply Line Order Form

  Request IBC printed materials for your office. Available items include directories, manuals, newsletters, and health and wellness materials.

• Email Communication Request

  Register to receive email notification about the latest information, including Partners in Health Update^SM.

• Contact Information

  Find phone numbers and email addresses for all provider-related IBC departments as well as mailing addresses for claims submissions.

*NaviNet^® is a registered trademark of NaviNet, Inc., an independent company.

Important information about links to other sites

The BLUE CROSS and BLUE SHIELD names and symbols are registered marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.