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Thank you for contacting Independence Blue Cross. To help us direct your request, please select from the following:


Open section I’m looking for insurance.

Individual and Family Health Insurance Plans

  • Visit: IBX Individual and Family website
  • Call 1-888-475-6206 (TTY/TDD: 711). Independence Blue Cross sales representatives are available 8 a.m. to 8 p.m., Monday – Friday to answer your questions and help you apply for coverage.

Medicare Plans

  • Visit: IBX Medicare website
  • Call: 1-800-303-0656 (TTY/TDD: 711). 8 a.m. to 8 p.m. seven days a week.

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Open section I’m already an Independence Blue Cross member.

  • Log in to the ibx.com Member Portal for member benefits and claims information.
  • Call Customer Service at the telephone number on the back of your ID card.

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Open section I’m looking for information but don’t know where to start.

Use the Ask IBX tool at the top of this page, or click the Ask IBX tab on the right side of the page to ask a question to our virtual assistant.

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Open section I’m looking for a job.

Open section I’m an employer.

Existing customer with product inquiries or benefits information

Employers looking for coverage:

  • Visit: IBX Employers & Groups website
  • Call:
    • Groups with 2 – 300 employees, call 215-241-2263
    • Groups with 300+ employees and national accounts, call 215-241-4773

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Open section I’m a provider.

Open section I’m a broker (or would like to be).

Open section I have an inquiry related to Media Relations.

Open section I need to report an incident.

HIPAA: For questions about HIPAA privacy, security, and transactions

Report Fraud: If you suspect health care fraud, we urge you to report it.

  • Call 1-866-282-2707 (TTY/TDD 1-888-789-0429): The confidential anti-fraud and corporate compliance hotline is accessible 8:30 a.m. to 4:30 p.m., Monday – Friday.
  • Visit: IBX Anti-fraud page

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