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Thank you for contacting Independence Blue Cross. To help us direct your request, please select from the following.
Visitor
General Inquiries |
How to reach us |
|---|---|
| Submit an inquiry | |
| Phone |
1-800-ASK-BLUE (1-800-275-2583) TYY users: 877-219-5457 or (toll-free) 888-857-4816 Se habla español: 215-636-9559 or (toll-free) 800-555-1514 |
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Independence Blue Cross 1901 Market Street Philadelphia, PA 19103-1480 |
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| Walk-In Services Center |
1901 Market Street (Lobby) Philadelphia, PA 19103-1480 215-241-2920 8:30 a.m. – 4:30 p.m., Monday – Friday |
Product Inquiries |
Request more information about our plans for individuals |
|---|---|
| Web | www.ibx4you.com |
| Phone | 1-800-630-0354 |
| Need coverage? | Get a free quote |
Tech Support |
Having technical difficulties with our website or apps? |
|---|---|
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Report a problem with ibx.com Report a problem with a mobile app |
HIPAA Inquiries |
For questions about HIPAA privacy, security, and transactions |
|---|---|
| Submit a HIPAA inquiry |
Report Fraud |
If you suspect health care fraud, we urge you to report it |
|---|---|
| Online | Report health care fraud |
Member
General Inquiries |
How to reach us |
|---|---|
| Submit an inquiry | |
| Phone |
1-800-ASK-BLUE (1-800-275-2583) TYY users: 877-219-5457 or (toll-free) 888-857-4816 Se habla español: 215-636-9559 or (toll-free) 800-555-1514 |
|
Independence Blue Cross 1901 Market Street Philadelphia, PA 19103-1480 |
|
| Walk-In Services Center |
1901 Market Street (Lobby) Philadelphia, PA 19103-1480 215-241-2920 8:30 a.m. – 4:30 p.m., Monday – Friday |
Benefits Questions |
For questions about your benefits or claims |
|---|---|
| Web | Log in to www.ibxpress.com for member benefits and claims information. |
| Send a secure email to Customer Service — log in to www.ibxpress.com and click on the Customer Service tab. | |
| Phone | Call Customer Service at the telephone number on the back of your ID card. |
Tech Support |
Having technical difficulties? |
|---|---|
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Report a problem with ibxpress.com Report a problem with an IBX app |
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| Phone |
215-567-4002 or 1-800-626-6076 Monday – Friday, 8 a.m. to 6 p.m. |
HIPAA Inquiries |
For questions about HIPAA privacy, security, and transactions |
|---|---|
| Submit a HIPAA inquiry |
Report Fraud |
If you suspect health care fraud, we urge you to report it |
|---|---|
| Online | Report health care fraud |
Employer
General Inquiries |
For general questions about group insurance from IBC |
|---|---|
| Submit an inquiry | |
| Phone | 1-800-ASK-BLUE (1-800-275-2583) |
Product Inquiries |
For groups in Bucks, Chester, Delaware, Montgomery, or Philadelphia county |
|---|---|
| If you are an existing customer, contact your broker or call 215-241-3400. | |
| Web | www.plansthatfit.com |
| Looking for coverage? | Request a quote |
| Phone |
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Benefits Administration |
For questions regarding the administration of your IBC group plan |
|---|---|
| Group benefits and claims information is available, 24 hours a day, on www.ibxpress.com. | |
| Send a secure email to Customer Service — log in to www.ibxpress.com and click on the Customer Service tab. | |
| Phone |
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HIPAA Inquiries |
For questions about HIPAA privacy, security, and transactions |
|---|---|
| Submit a HIPAA inquiry |
Tech Support |
Having trouble with your ibxpress.com account? |
|---|---|
| Report a problem with ibxpress.com | |
| Phone | 215-587-0360 |
Report Fraud |
If you suspect health care fraud, we urge you to report it |
|---|---|
| Online | Report health care fraud |
Provider
General Inquiries |
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|---|---|
| Phone | 1-800-ASK-BLUE (1-800-275-2583) |
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Independence Blue Cross 1901 Market Street Philadelphia, PA 19103-1480 |
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Network Coordinator Search |
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|---|---|
| Online | Find your Network Coordinator |
Provider Network eServices Hotline |
To request NaviNet® access or training |
|---|---|
| Phone | 215-640-7410 |
HIPAA Inquiries |
For questions about HIPAA privacy, security, and transactions |
|---|---|
| Submit a HIPAA inquiry |
Important Phone Numbers and Links |
Philadelphia Area |
Outside Philadelphia |
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|---|---|---|---|
| American Imaging Management (AIM) | |||
| Call for CT/CTA, MRI/MRA, PET, and nuclear cardiology precertification requests | 1-800-ASK-BLUE | ||
| Anti-Fraud and Corporate Compliance Hotline | |||
| Anti-Fraud and Corporate Compliance Hotline | 1-866-282-2707 | ||
| Baby BluePrints® | |||
| Maternity care management Nurse on call 24 hours a day |
215-241-2198 | 1-800-598-BABY | |
| Care Management and Coordination | |||
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Case Management Intake HMO/PPO (Medicare Advantage and Commercial) Mon. – Fri., 8 a.m. – 5 p.m. |
215-567-3570 | 1-800-313-8628 | |
| Precertification Mon. – Fri., 8 a.m. – 5 p.m. |
1-800-ASK-BLUE | ||
| ConnectionsSM Health Management Programs (call for disease management and decision support) |
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| ConnectionsSM Health Management Programs | 1-866-866-4694 | ||
| ConnectionsSM Complex Care Management | 1-800-313-8628 | ||
| Credentialing | |||
| Credentialing violation hotline | 215-988-1413 | ||
| Customer Service | |||
| HMO — Keystone Health Plan East Mon. – Fri., 8 a.m. – 6 p.m. |
1-800-ASK-BLUE | ||
| PPO — Personal Choice® Mon. – Fri., 8 a.m. – 6 p.m. |
1-800-ASK-BLUE | ||
| Federal Employee Program (FEP) Mon. – Fri., 8 a.m. – 5 p.m. |
215-241-4400 | ||
| Keystone 65 HMO 7 days a week, 8 a.m. – 8 p.m. |
1-800-645-3965 | ||
| Personal Choice 65SM PPO 7 days a week, 8 a.m. – 8 p.m. |
1-888-718-3333 | ||
| MedigapSecurity 7 days a week, 8 a.m. – 8 p.m. |
1-888-926-1212 | ||
| TTY/TDD | 215-241-2944 | 1-888-857-4816 | |
| Electronic Data Interchange (EDI) | |||
| eBusiness help desk | 215-241-2305 | ||
| FutureScripts® | |||
| Prescription drug preauthorization Mon. – Fri., 9 a.m. – 5 p.m. |
1-888-678-7012 Toll-Free Fax: 1-888-671-5285 |
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| Direct ship specialty pharmacy program (for drugs covered under the pharmacy benefit) | 1-888-678-7012 Toll-Free Fax: 1-888-671-5285 |
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| Blood glucose meter hotline | 1-888-678-7012 | ||
| FutureScripts® Secure | |||
| Medicare Part D prescription drug preauthorization Mon. – Fri., 8 a.m. – 5 p.m. |
1-888-678-7015 |
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| Direct Ship Injectables Program – Medical Benefit | |||
| High cost injectable drugs covered under the medical benefit | www.ibx.com/directship |
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| Independence Administrators | |||
| Provider Relations (direct all inquiries or issues directly to Independence Administrators) | 1-888-356-7899 | ||
| Mental Health/Substance Abuse | |||
| Magellan Behavioral Health, Inc.
Member Services/precertification 24 hours a day/7 days a week |
1-800-688-1911 | ||
| NaviNet® | |||
| Customer care (technical issues) | 1-888-482-8057 | ||
| Portal registration and questions | 215-640-7410 | ||
| Provider Services | |||
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Provider Automated System (for eligibility, claim status, and referrals) 24 hours a day/7 days a week |
1-800-ASK-BLUE | ||
| User Guide | www.ibx.com/providerautomatedsystem | ||
| Provider Supply Line | |||
| Provider Supply Line | 1-800-858-4728 Order supplies |
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Report Fraud |
If you suspect health care fraud, we urge you to report it |
|---|---|
| Online | Report health care fraud |
Job Seeker
Employment Inquiries |
|
|---|---|
| Web | Search the current job openings at IBC. |
HIPAA Inquiries |
For questions about HIPAA privacy, security, and transactions |
|---|---|
| Submit a HIPAA inquiry |
Report Fraud |
If you suspect health care fraud, we urge you to report it |
|---|---|
| Online | Report health care fraud |
Media
Media Inquiries |
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|---|---|
| Submit a Media Relations inquiry | |
| Phone |
Judimarie Thomas Phone: 215-241-2227 Fax: 215-241-0403 |
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Independence Blue Cross Corporate Communications Department 1901 Market Street, 38th Floor Philadelphia, PA 19103-1480 |
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HIPAA Inquiries |
For questions about HIPAA privacy, security, and transactions |
|---|---|
| Submit a HIPAA inquiry |
Report Fraud |
If you suspect health care fraud, we urge you to report it |
|---|---|
| Online | Report health care fraud |
Broker
New Broker Inquiries |
Interested in doing business with us? |
|---|---|
| Phone | 215-241-3500 |
Current Broker Inquiries |
The Broker Care Center is here to help |
|---|---|
| Phone | 1-866-272-9684 |
HIPAA Inquiries |
For questions about HIPAA privacy, security, and transactions |
|---|---|
| Submit a HIPAA inquiry |
Report Fraud |
If you suspect health care fraud, we urge you to report it |
|---|---|
| Online | Report health care fraud |
© 2012 Independence Blue Cross.
Independent licensee of the Blue Cross and Blue Shield Association, serving the Medicare health insurance needs of Philadelphia and southeastern Pennsylvania.