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Thank you for contacting Independence Blue Cross. To help us direct your request, please select from the following.

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Open sectionVisitors and Members

General inquiries

How to reach us

Phone 1-800-ASK-BLUE (1-800-275-2583)
TTY users: 1-877-219-5457 or (toll-free) 1-888-857-4816
Se habla español: 215-636-9559 or (toll-free) 1-800-555-1514
Monday – Friday, 8 a.m. – 6 p.m. (EST)
Mail Independence Blue Cross
1901 Market Street
Philadelphia, PA 19103-1480
Independence LIVE 1919 Market Street, 2nd Floor
Philadelphia, PA 19103-1480
8 a.m. – 5 p.m., Monday – Friday
Please note that the Walk-In Services Center at 1900 Market St. is now closed.

Product inquiries

Request more information about our plans for individuals

Web www.ibx4you.com
Phone 1-888-475-6206 (TTY: 711)

Benefits questions

For questions about your benefits or claims

Web Log in to www.ibxpress.com for member benefits and claims information.
Phone Call Customer Service at the telephone number on the back of your ID card.

Close section

Open sectionEmployers

General inquiries

For general questions about group insurance from Independence

Phone 1-800-ASK-BLUE (1-800-275-2583)
Monday – Friday, 8 a.m. – 6 p.m. (EST)

Product inquiries

For groups in Bucks, Chester, Delaware, Montgomery, or Philadelphia county

If you are an existing customer, contact your broker or call 215-241-3400.
Looking for coverage?
  • Groups with 2 – 300 employees call 215-241-2263.
  • Groups with 300+ employees and National Accounts call 215-241-4773.

Benefits administration

For questions regarding the administration of your Independence group plan

Group benefits and claims information is available, 24 hours a day, on www.ibxpress.com.
Phone
  • Groups with 2 – 500 employees call Group Services at 1-800-545-5258.
  • Groups with 500+ employees call Premier Account Group Services at 1-888-816-2244.

Close section

Open sectionProviders

Philadelphia Area

Outside Philadelphia

AIM Specialty Health® (AIM)
Precertification requests for CT/CTA, MRI/MRA,
PET, nuclear cardiology, facility setting sleep study,
continuous positive airway pressure titration,
sleep equipment (APAP, BPAP, CPAP) and related
supplies
1-800-ASK-BLUE
Anti-Fraud and Corporate Compliance
Hotline 1-866-282-2707
Baby BluePrints®
Perinatal case management 215-241-2198 1-800-598-BABY
CareCore National, LLC d/b/a eviCore healthcare (eviCore)
Precertification requests for nonemergent
outpatient radiation therapy services
1-866-686-2649
Credentialing
Credentialing violation hotline 215-988-1413
Credentialing Participation Request Form Provider Participation Form
Credentialing and re-credentialing application status inquiries 215-988-6534
Customer Service
Keystone Health Plan East HMO/POS
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
Personal Choice® PPO
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
Federal Employee Program (FEP)
Mon. – Fri., 8 a.m. – 5 p.m.
215-241-4400
Keystone 65 HMO/POS
8 a.m. – 8 p.m., 7 days a week (on weekends and
holidays from February 15 through September 30,
your call may be sent to voicemail)
215-241-2365 1-800-645-3965
Personal Choice 65SM PPO
8 a.m. – 8 p.m., 7 days a week (on weekends and
holidays from February 15 through September 30,
your call may be sent to voicemail)
215-561-4877 1-888-718-3333
MedigapSecurity and Security 65®
8 a.m. – 8 p.m., 7 days a week (on weekends and
holidays from February 15 through September 30,
your call may be sent to voicemail)
1-888-926-1212
TTY/TDD
Language assistance services are offered through
the AT&T Language Line for Members who have
difficulty communicating because of an inability to
speak or understand English.
711
FutureScripts® (Pharmacy Benefits)
Prescription drug prior authorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Fax: 1-888-671-5285
Direct Ship Drug Program www.ibx.com/directship
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
FutureScripts® Secure (Medicare Part D)
Prescription drug prior authorization
24 hours a day, 7 days a week
1-888-678-7015
Fax: 1-888-671-5285
Direct Ship Drug Program www.ibx.com/directship
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
Health Coaching
Case and Condition management
24 hours a day, 7 days a week
1-800-313-8628
Highmark EDI Operations
Mon. – Fri., 8 a.m. – 5 p.m. 1-800-992-0246
Independence Administrators
Provider Services (direct all inquiries or issues directly to Independence Administrators) 1-888-356-7899
Mental Health/Substance Abuse
Magellan Healthcare, Inc.
Customer Service and Precertification
24 hours a day, 7 days a week
1-800-688-1911
For Keystone Health Plan East Members with
Caring Foundation benefits
24 hours a day, 7 days a week
1-800-294-0800
NaviNet®
Customer care (technical issues) 1-888-482-8057
eBusiness Hotline (portal registration and questions) 215-640-7410
Provider Resources
Provider Automated System 1-800-ASK-BLUE (option 2)
www.ibx.com/providerautomatedsystem
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-ASK-BLUE
Office Administration/Patient Education Resources Electronic Order Form 1-800-858-4728 or
www.ibx.com/resourceorderform

Your Network Coordinator

Contact your designated Independence Blue Cross (Independence) Network Coordinator.

Mailing Address

1901 Market Street
Philadelphia, PA 19103-1480

Email

Complete the Provider Communications Email Sign-up Form to receive email updates with the latest information, including Partners in Health UpdateSM.

Complete the Network Medical Directors Email Sign-Up Form for direct, clear, and succinct messaging that will assist physicians in providing quality care to our members.

NaviNet® is a registered trademark of NaviNet, Inc., an independent company.

Close section

Open sectionJob Seekers

Employment inquiries

Web Search the current job openings at IBC.

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Open sectionMedia

Media inquiries

Email Submit a Media Relations inquiry
Phone Kathleen Conlon
215-241-4576
Commercial sales and marketing; Medical and specialty products; Indego

Laura Hanes
215-241-2736
Consumer sales and marketing; Affordable Care Act

Diana Quattrone
215-241-3113
Value-based programs; Medicare; Medical policy

Ruth Stoolman
215-241-4807
Innovation; Informatics; IBC Foundation
Mail Independence Blue Cross
Corporate Communications Department
1901 Market Street, 38th Floor
Philadelphia, PA 19103-1480

Close section

Open sectionBrokers

New broker inquiries

Interested in doing business with us?

Phone 215-241-3500

Current broker inquiries

The Broker Care Center is here to help

Phone 1-866-272-9684

Close section