Quality Management
Privacy and Confidentiality

Protection of Privacy in All Settings

Independence Blue Cross has taken numerous steps to see that the personal information of our members is kept confidential and to prevent the unauthorized release of, or access to, this information. All employees sign confidentiality statements regarding member information annually. All contracted providers are required to maintain confidentiality of member information and records in accordance with applicable laws.

Access to Medical Records

Independence does not maintain members’ medical records. The providers who create the records are responsible for maintaining them. Members can access and obtain such medical records from providers. Independence does maintain records that contain personal health information as it relates to coverage. Upon a member’s request, we will provide a summary of any of his or her personally identifiable information maintained by us, such as telephone number, address, etc. At any time, a member may request that we modify, correct, change, or update his or her personally identifiable information that we maintain by contacting us by mail or telephone.

Inclusion in Routine Consent

In certain situations, it may be necessary for us to maintain and release a member’s records, claims related information, or health-related information to third parties for health care operations in accordance with applicable laws and regulations. Once enrolled with us, we may maintain and release member records to third-party vendors to ensure that quality health care coverage is provided to the member, to perform our contractual obligations, or to fulfill a regulatory mandate. Please be assured that we will only release information in accordance with applicable laws and regulations.

Right to Approve Release of Information

Member information will only be released to qualified recipients and in accordance with applicable state and federal laws.

Use of Measurement Data

At times we may use membership data to develop or enhance health benefits and services. Patient identity will be kept anonymous wherever possible.