Introducing the Comprehensive Care Program

Independence has entered into an agreement with an independent company to provide certain comprehensive care services to eligible Independence members who have multiple chronic conditions. This program is available at no additional cost to eligible members.

What Is the Comprehensive Care Program?

The Comprehensive Care Program is designed to enhance quality care for eligible Independence members. The program offers a care team that can include a physician, nurse practitioner, social worker, pharmacist, dietitian, behavioral health specialist, and team of care coordinators who will work directly with you to ensure that the member receives the personalized care they need as quickly and as frequently as they need it. The clinician-led program supplements the care patients receive from you, their primary care provider (PCP), and helps execute patient care plans via:

  • House Calls
  • Skilled Nursing Facility (SNF) Post-acute Care
  • End-stage Renal Disease (ESRD) Management
  • High-value Telephonic Care Coordination

The program’s team of MDs, DOs, NPs, care managers (RNs), social workers, pharmacists, dietitians, behavioral health specialists, and care coordinators see program members face-to-face as their medical needs require, whether that is inside the patient's home, at one of the program's preferred SNFs, or while the patient receives treatment in the program's preferred dialysis center.

This new program is available to a small number of Independence members who have multiple chronic conditions. Patients who are attributed to Tandigm Health or an Integrated Provider Performance Incentive Program (IPPIP) are not eligible. Transplant patients are also not eligible for the program.

You will receive a confirmation letter and a phone call notifying you if one of your Independence patients has agreed to participate in the program. You will be asked to share patient clinical information with the program care team and they will also keep you informed of patient visits and care plan updates.

For More Information

For additional questions or to speak with a program clinician about your patients participating in the program, you can call the 24-hour toll-free Concierge Support Line at 1-844-902-2345.