Contact Information For providers

Your Network Coordinator

Contact your designated Independence Blue Cross (Independence) Network Coordinator.

Important Telephone Numbers

Philadelphia Area

Outside Philadelphia

AIM Specialty Health® (AIM)
Precertification requests for CT/CTA, MRI/MRA,
PET, nuclear cardiology, facility setting sleep study,
continuous positive airway pressure titration,
sleep equipment (APAP, BPAP, CPAP) and related
supplies
1-800-ASK-BLUE
Anti-Fraud and Corporate Compliance
Hotline 1-866-282-2707
Baby BluePrints®
Perinatal case management 215-241-2198 1-800-598-BABY
CareCore National, LLC d/b/a eviCore healthcare (eviCore)
Precertification requests for nonemergent
outpatient radiation therapy services
1-866-686-2649
Credentialing
Credentialing violation hotline 215-988-1413
Credentialing Participation Request Form Provider Participation Form
Credentialing and re-credentialing application status inquiries 215-988-6534
Customer Service
Keystone Health Plan East HMO/POS
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
Personal Choice® PPO
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
Federal Employee Program (FEP)
Mon. – Fri., 8 a.m. – 5 p.m.
215-241-4400
Keystone 65 HMO/POS
8 a.m. – 8 p.m., 7 days a week (on weekends and
holidays from February 15 through September 30,
your call may be sent to voicemail)
215-241-2365 1-800-645-3965
Personal Choice 65SM PPO
8 a.m. – 8 p.m., 7 days a week (on weekends and
holidays from February 15 through September 30,
your call may be sent to voicemail)
215-561-4877 1-888-718-3333
MedigapSecurity and Security 65®
8 a.m. – 8 p.m., 7 days a week (on weekends and
holidays from February 15 through September 30,
your call may be sent to voicemail)
1-888-926-1212
TTY/TDD
Language assistance services are offered through
the AT&T Language Line for Members who have
difficulty communicating because of an inability to
speak or understand English.
711
FutureScripts® (Pharmacy Benefits)
Prescription drug prior authorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Fax: 1-888-671-5285
Direct Ship Drug Program www.ibx.com/directship
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
FutureScripts® Secure (Medicare Part D)
Prescription drug prior authorization
24 hours a day, 7 days a week
1-888-678-7015
Fax: 1-888-671-5285
Direct Ship Drug Program www.ibx.com/directship
Fax: 215-761-9580
Blood Glucose Meter Hotline 1-888-678-7012
Health Coaching
Case and Condition management
24 hours a day, 7 days a week
1-800-313-8628
Highmark EDI Operations
Mon. – Fri., 8 a.m. – 5 p.m. 1-800-992-0246
Independence Administrators
Provider Services (direct all inquiries or issues directly to Independence Administrators) 1-888-356-7899
Mental Health/Substance Abuse
Magellan Healthcare, Inc.
Customer Service and Precertification
24 hours a day, 7 days a week
1-800-688-1911
For Keystone Health Plan East Members with
Caring Foundation benefits
24 hours a day, 7 days a week
1-800-294-0800
NaviNet®
Customer care (technical issues) 1-888-482-8057
eBusiness Hotline (portal registration and questions) 215-640-7410
Provider Resources
Provider Automated System 1-800-ASK-BLUE (option 2)
www.ibx.com/providerautomatedsystem
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-ASK-BLUE
Provider Supply Line 1-800-858-4728 or
www.ibx.com/providersupplyline

Mailing Address

1901 Market Street
Philadelphia, PA 19103-1480

Email

Complete the Provider Communications Email Sign-up Form to receive email updates with the latest information, including Partners in Health UpdateSM.
Complete the Network Medical Directors Email Sign-Up Form for direct, clear, and succinct messaging that will assist physicians in providing quality care to our members.

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