Contact your designated Independence Blue Cross (IBC) Network Coordinator.
Philadelphia Area |
Outside Philadelphia |
|
|---|---|---|
| American Imaging Management (AIM) | ||
| Call for CT/CTA, MRI/MRA, PET, and nuclear cardiology precertification requests | 1-800-ASK-BLUE | |
| Anti-Fraud and Corporate Compliance Hotline | ||
| Anti-Fraud and Corporate Compliance Hotline | 1-866-282-2707 | |
| Baby BluePrints® | ||
| Maternity care management Nurse on call 24 hours a day |
215-241-2198 | 1-800-598-BABY |
| Care Management and Coordination Case Management Intake (for preapproval/precertification, please see "Health Resource Center") |
||
| HMO/PPO (Medicare Advantage and Commercial) Mon.– Fri., 8 a.m. – 5 p.m. |
215-567-3570 | 1-800-313-8628 |
| ConnectionsSM Health Management Programs (call for disease management and decision support) |
||
| ConnectionsSM Health Management Program | 1-866-866-4694 | |
| ConnectionsSM Complex Care Management Program | 1-800-313-8628 | |
| Credentialing | ||
| Credentialing violation hotline | 215-988-1413 | |
| Customer Service | ||
| HMO — Keystone Health Plan East Mon. – Fri., 8 a.m. – 6 p.m. |
1-800-ASK-BLUE | |
| PPO – Personal Choice® Mon. – Fri., 8 a.m. – 6 p.m. |
1-800-ASK-BLUE | |
| Federal Employee Program (FEP) Mon. – Fri., 8 a.m. – 5 p.m. |
215-241-4400 | |
| Keystone 65 HMO 7 days a week, 8 a.m. – 8 p.m. |
1-800-645-3965 | |
| Personal Choice 65SM PPO 7 days a week, 8 a.m. – 8 p.m. |
1-888-718-3333 | |
| MedigapSecurity 7 days a week, 8 a.m. – 8 p.m. |
1-888-926-1212 | |
| TTY/TDD | 215-241-2944 | 1-888-857-4816 |
| Electronic Data Interchange (EDI) | ||
| eBusiness help desk | 215-241-2305 | |
| FutureScripts® | ||
| Prescription drug preauthorization Mon. – Fri., 9 a.m. – 5 p.m. |
1-888-678-7012 Toll-Free Fax: 1-888-671-5285 |
|
| Direct ship injectables | 1-888-678-7012 Fax: 215-761-9165 |
|
| FutureScripts® Secure | ||
| Medicare Part D prescription drug preauthorization Mon. – Fri., 8 a.m. – 5 p.m. |
1-888-678-7015 | |
| Pharmacy appeals | 1-888-494-8213 | |
| Blood glucose meter hotline | 1-888-678-7012 | |
| Health Resource Center | ||
| Healthy LifestylesSM Mon. – Fri., 8 a.m. – 5 p.m. |
1-800-ASK-BLUE | |
| Precertification Mon. – Fri., 8 a.m. – 5 p.m. |
1-800-ASK-BLUE | |
| Independence Administrators | ||
| Provider Relations (direct all inquiries or issues directly to Independence Administrators) | 1-888-356-7899 | |
| Mental Health/Substance Abuse | ||
| Magellan Behavioral Health, Inc.
Member Services/precertification 24 hours a day/7 days a week |
1-800-688-1911 | |
| NaviNet® | ||
| Customer care (technical issues) | 1-888-482-8057 | |
| Portal registration and questions | 215-640-7410 | |
| Provider Services | ||
| Provider Services Mon. – Fri., 8 a.m. – 5 p.m. |
1-800-ASK-BLUE | |
| Provider Automated System – User Guide | www.ibx.com/providerautomatedsystem | |
| Provider Supply Line | ||
| Provider Supply Line | 1-800-858-4728 Order supplies |
|
1901 Market Street
Philadelphia, PA 19103-1480
Participating providers can register to receive email updates with the latest information, including Partners in Health UpdateSM.
NaviNet® is a registered trademark of NaviNet, Inc., an independent company.
FutureScripts® and FutureScripts® Secure are independent companies that provide pharmacy benefit management services.
The Blue Cross and/or Blue Shield names and symbols and Baby BluePrints are registered marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans.