Life and CultureWhere diversity and collaboration lead to great things

Our Mission, Vision, and Values

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Enhance the health and well-being of the people and communities we serve.

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Become one of the most admired and innovative companies leading the transformation of health care.

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Our values shape how we work together as People with Purpose. They guide all the work we do and help define what makes Independence special.

  • Excellence — Set the highest standards for accuracy, superior quality performance, and compliance. Get things done correctly the first time.
  • Courage — Speak up, say what has to be said respectfully, and do what has to be done.
  • Teamwork — Work well together. Be inclusive and respect diverse opinions.
  • Innovation — Challenge the status quo and suggest new approaches, bring fresh ideas, and implement creative solutions.
  • Customer Commitment — Be honest and ethical in all we do.
  • Integrity — Listen, be responsive, and exceed customer expectations.
  • Accountability — Achieve desired results by taking responsibility for our actions, keeping commitments, and seeing matters through to successful completion.
  • Empowerment — Own your work, your development, and your well-being. Seek out information and feedback to make good decisions and take action. Help others to do the same.
  • Diversity & Inclusion — Embrace the diversity of our workforce and the communities we serve to create an inclusive environment. Treat everyone with respect, dignity, and fairness.
Daniel Hilferty, CEO of Independence Blue Cross

Everyone’s Welcome: Diversity and Inclusion

Our culture is one of openness, integrity, and respect — where everyone feels respected and supported. We value the contributions of our associates and support their varied backgrounds and viewpoints.

There is no “typical” Independence Blue Cross (Independence) associate. Rather we are more than 4,500 associates with shared differences — ethnicity, gender, sexual orientation, generation, ability, interests, and backgrounds. These differences play a critical role in helping us fulfill our mission of enhancing the health and well-being of the people and communities we serve. They broaden our outlook on life and deepen our understanding, and we rely on them for guidance and creativity.

A message from Dan Hilferty, president & CEO

Find your niche

All associates are encouraged to embrace, nurture, and celebrate what makes them different.

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Find your niche
The Center for Health Care Innovation

The Center for Health Care Innovation

We welcome people with a passion for solving problems. We continuously collaborate with our associates and partners to address some of the biggest issues facing health care in Philadelphia and across the nation.

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