Supporting Your Emotional Health

Behavioral and mental health benefits, support and resources for members dealing with the stress and anxiety of COVID-19.

Know Your Mind

If you’re experiencing depression or anxiety, you’re not alone. Know Your Mind can help you understand more about how your mind works, and how to help yourself and your loved ones through emotionally challenging times. Check out the advice from local experts on how to manage anxiety, boost self-care and talk to your health care provider about your mental health.

Telebehavioral health

If you have mental health benefits¹ through Independence Blue Cross, you can talk to an in-network mental health counselor online or on the phone. The cost is the same as a mental health specialist office visit.

This step-by-step flyer shows you how to find and connect with a telebehavioral health provider. You can also find a provider by calling the number on your ID card or logging in at You should check with your current provider to ask about virtual visit options.

Expanded access for behavioral health services

We’ve also expanded telebehavioral health for members with Autism Spectrum Disorder. Affected members can continue receiving Applied Behavior Analysis support while they are at home from school or community based programming. Check with your doctor to ask about virtual visit options. Regular member cost sharing applies. Members in intensive outpatient programs or partial hospitalization programs can receive virtual support as well.

Online guided therapy

You can access On To Better Health, our interactive cognitive behavioral therapy program. The program can be helpful for anxiety, depression, insomnia and other conditions.

This online program includes guided therapy programs, health and well-being articles, and other tools and resources. All tools are confidential and available 24/7 by logging in to Learn more with this On To Better Health flyer.

Achieve Well-being

Achieve Well-being provides members with personalized programs and challenges to encourage physical activity and emotional balance. Challenge yourself to conquer social distancing, get better sleep, eat well, and more. Login to to get started today.

For the Health of America

Millennials are less healthy than Generation X members were at the same age, based on a Health of America study by the Blue Cross Blue Shield Association. This is due primarily to the fact that Millennials were more adversely impacted by behavioral health conditions such as depression, anxiety, and substance use disorder. Learn more about the health of Millennials and much more at the Independence Health of America site.

Let's be #mindPHL together

The #MindPHL Together campaign aims to reduce the stigma around people’s need for mental health support. It also encourages Philadelphians to seek help for their mental health challenges. Learn more about the #MindPHL Together campaign at This campaign is sponsored by the City of Philadelphia and Independence Blue Cross.

1 Note: For employers who are self-insured, coverages may vary. If you have coverage through your employer, please check with them about how these programs apply.

Y0041_HM_85678_2020 Website last updated: 6/10/2020

MDLIVE is an independent company.

Magellan Healthcare, Inc. is an independent company that manages mental health benefits for most Independence Blue Cross members.

Independence Blue Cross offers Medicare Advantage plans with a Medicare contract. Enrollment in Independence Medicare Advantage plans depends on contract renewal.

Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.

Notice of nondiscrimination