Care and Services Available for COVID-19 (Coronavirus)


Symptoms and testing

Check your symptoms. If you think you’ve been exposed to COVID-19 and develop a fever, cough, or have trouble breathing, call your doctor. Visit the Centers for Disease Control and Prevention (CDC) for more details on symptoms.

Testing is free. Independence will cover the cost for testing. First, contact your doctor or state health department. They will screen you based on CDC guidelines. Then they will issue a lab order for the test.

Find a test location



Virtual visits

Talk to a doctor 24/7 for free. Schedule a same-day appointment with a doctor 24/7 with MDLIVE¹. MDLIVE doctors can assess your symptoms and help with next steps at no cost to you until June 4, 2020. Register or login at mdlive.ibx.com. Telemedicine services for primary care from your doctor are also covered at no cost.

Specialists are available. The CDC recommends that the best way to prevent illness is to avoid being exposed to the virus that causes COVID-19. Ask your specialist if your visit can be done over the phone or video. If so, office visit cost-sharing will apply, based on your health plan. This also includes urgent care, nutritionists, and therapists (occupational, physical, speech). Therapy visits must be done via video.



Getting care

Treatment. Contact your doctor to help treat COVID-19. All medically necessary health care costs to treat infectious diseases, including COVID-19, will be covered based on the terms of your plan.

Postpone non-urgent care. Talk with your doctor about delaying elective procedures and non-urgent care. If you already have approval for a prior authorization, it will be extended for six months to allow time for you to reschedule.

Check your medications. Check to make sure you have enough medications. Call your doctor if you need refills. Refill limits, such as the “refill too soon” limit, have been temporarily lifted. Many neighborhood pharmacies are now offering free home delivery. View a list of locations.



Your emotional health

Feeling stressed? Community health outbreaks may cause stress and anxiety. Visit this site for tips on how to handle.

Virtual visits for mental health¹. If you have mental health benefits through Independence Blue Cross, you can talk to an in-network mental health counselor online or on the phone. The cost will be the same as a mental health specialist visit. Call the number on the back of your ID card or visit ibx.com to find a provider.







Stay Connected!

Sign up for Independence updates and information. If you have coverage through your employer or purchased an Individual or Family plan, get connected today.

Medicare members can sign up at ibxmedicare.com/getconnected.




1 Note: For employers who are self-insured, coverages may vary. If you have coverage through your employer, please check with them about how these programs apply.

Y0041_HM_20_85678a Website last updated: 3/26/2020

Independence Blue Cross offers Medicare Advantage plans with a Medicare contract. Enrollment in Independence Medicare Advantage plans depends on contract renewal.

Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.

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