Take advantage of our speech-enabled provider IVR system, an enhanced, automated phone service that can be used to complete several tasks, such as:

• retrieving member information
• checking on claims status
• submitting referrals
• submitting, cancelling, and updating authorizations

The provider IVR system allows you to either speak your responses or enter them using your telephone keypad. Within minutes, you can submit and obtain information for our members without waiting on hold for a customer service representative. To connect to the IVR system, call 1-800-ASK-BLUE and follow the voice prompts.

Instruction guide

We will soon post an instruction guide that will provide you with detailed instructions for completing the transactions available through the provider IVR system.