Reminder: New Email Address Replaces the Network Credentialing Support Services Hotline

As communicated in the October 2010 edition of Partners in Health Update^SM, effective November 1, 2010, the Network Credentialing Support Services Hotline (215-241-4120), previously designated for requesting your contract and billing registration forms, was replaced with an email address, Application_Requests@ibx.com. Please note that the hotline has been disconnected.

Providers interested in participating in our network are responsible for notifying IBC upon completion of their Council for Affordable Quality Healthcare (CAQH) credentialing form. Once the form is completed, providers should notify the Network Credentialing Support Services Department using the email address indicated above. The email should contain the following information:

• practitioner’s name
• practitioner’s mailing address
• practitioner’s office address
• practitioner’s specialty
• practitioner’s CAQH ID number
• contact person’s name, telephone number, and email address

If you have any questions regarding this process, please contact Customer Service at 1-800-ASK-BLUE.