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Claims & Billing
Use new ID numbers as we complete our member transition
June 11, 2025
Submitting Claims

​As we prepare to transition the last set of members in group plans to our new operating platform on July 1, 2025, we want to remind you of the importance of using the correct member ID number for the noted date of service.

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Policies & Regulations
CoverMyMeds being discontinued on August 1
July 18, 2025
Pharmacy
​Beginning August 1, 2025, CoverMyMeds, a platform that has been widely used for medication prior authorizations, will no longer be accepted for Independence Blue Cross (IBX) members. Instead, all electronic prior authorizations (ePA) for IBX patients must be submitted through Surescripts™. Optum Rx has notified providers that Surescripts is the now preferred platform.
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Programs
IBX’s expanded behavioral health services
June 30, 2025
Member Programs
​Independence Blue Cross (IBX) is closing critical gaps in care and delivering impactful results with its expanded behavioral health services, including services for both mental health and substance use disorder.
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Provider Services:

  • Independence: 1-800-ASK-BLUE (1-800-275-2583)
  • Independence Administrators: 1-888-356-7899​​​

PEAR​ portal support:1-833-444-PEAR (1-833-444-7327)

Provider Network Services (PNS) contacts:

Other contact information​​
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    Provider Services:

    • Independence: 1-800-ASK-BLUE (1-800-275-2583)
    • Independence Administrators: 1-888-356-7899​​​

    PEAR​ portal support:1-833-444-PEAR (1-833-444-7327)

    Provider Network Services (PNS) contacts:

    Other contact information​​
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