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Policies & Regulations
Crozer Health closure information
May 14, 2025
Quality Management

​Prospect Crozer, LLC (Crozer Health) has announced the closure of Crozer-Chester Medical Center and Taylor Hospital. Additional providers may be impacted as well. Capitation sites: These closures may impact capitated radiology and physical therapy services for your Independence Blue Cross (IBX) patients.

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Claims & Billing
Empowering providers with ACP reimbursement
April 16, 2025
Reimbursement
​National Healthcare Decisions Day serves as a powerful reminder of the importance of advance care planning (ACP) in ensuring that patient health care preferences are honored. Independence Blue Cross (IBX) is committed to supporting providers in facilitating these meaningful conversations with their patients.
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Policies & Regulations
IBX delegates certain skilled home health care functions and services to tango for Medicare Advantage members
May 1, 2025
Vendors
​Effective May 1, 2025, Independence Blue Cross (IBX) has delegated skilled home health network development and management, referral coordination and authorization management, and claims payment processing for its Medicare Advantage members with Personal Choice 65SM or Keystone 65 to tango, an independent company.
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Provider Services:

  • Independence: 1-800-ASK-BLUE (1-800-275-2583)
  • Independence Administrators: 1-888-356-7899​​​

PEAR​ portal support:1-833-444-PEAR (1-833-444-7327)

Provider Network Services (PNS) contacts:

Other contact information​​
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    Provider Services:

    • Independence: 1-800-ASK-BLUE (1-800-275-2583)
    • Independence Administrators: 1-888-356-7899​​​

    PEAR​ portal support:1-833-444-PEAR (1-833-444-7327)

    Provider Network Services (PNS) contacts:

    Other contact information​​
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