Contact Information
Employer inquiries
CONTACT US BY EMAIL
To protect the privacy of your employees, questions or information relating to personal benefits or health should always be sent via secure email. Please log in to ibxpress to send us a secure email.
General Employer Inquiries
Send an email
CONTACT US FOR TECHNICAL SUPPORT
If you are a benefits manager, group administrator, or business owner and have any questions regarding the ibxpress group portal, please call 215-587-0360, or send us an email.
CONTACT US BY PHONE
If you have questions regarding the administration of your group insurance plan, please call the appropriate phone numbers shown below:
| |
Philadelphia Area |
Outside Philadelphia |
| Member Services |
| Keystone Health Plan East – HMO |
215-241-2273 |
1-800-227-3114 |
| Keystone Health Plan East – POS |
215-567-3550 |
1-800-253-3854 |
| Personal Choice® PPO |
215-557-7577 |
1-800-626-8144 |
| Comprehensive Major Medical – CMM |
215-567-3530 |
1-800-562-7981 |
| Keystone 65 |
215-241-2365 |
1-800-645-3965 |
| Personal Choice 65SM |
215-561-4877 |
1-888-718-3333 |
| Star Group Services |
| HMO/POS |
215-241-2123 |
| PPO/CMM/Trad (Local) |
215-241-2665 |
| Billing |
| HMO/POS |
215-567-3357 |
1-800-444-6301 |
| PPO/CMM |
215-665-9656 |
| Enrollment |
| PPO/Trad |
215-665-9656 |
| Product Information |
| Sales & Marketing |
215-241-3400 |
| Additional Services/Departments |
| Baby BluePrints® Maternity Program |
215-241-2198 |
1-800-598-BABY |
Health Resource Center
– Healthy LifestylesSM Programs
– Network Physician Referral
|
215-241-3367
(Prompt 2)
(Prompt 3)
|
1-800-ASK-BLUE
(Prompt 2)
(Prompt 3)
|
| ibxpress Group Portal Support |
215-587-0360 |
215-587-0360 |
| Magellan Behavioral Health |
1-800-220-1570 |
| FutureScripts® |
1-888-678-7012 |
| Pre-certification HMO/POS/Keystone 65 |
1-800-ASK-BLUE |
1-800-227-3116 |
| Pre-certification PC65/PPO/CMM |
1-800-ASK-BLUE |
1-800-ASK-BLUE |
Contact Information