COVID-19 Guidance, News, and Legislation Affecting Businesses and Employees

Independence Blue Cross is monitoring the latest news and information from medical and regulatory experts to offer guidance to businesses. Refer to this page for important resources as we navigate this unprecedented situation together.


Ensuring access to care

Greater access. To ensure members receive the care and services they need, we are:

  • Covering the cost of testing and related visits
  • Expanding access to primary care and specialists through telemedicine
  • Broadening emotional support through tele-behavioral health and digital tools

COVID-19 website. All of the care and services we’ve made available for members can be found on our COVID-19 resource page. This page is continually updated to provide reliable COVID-19 news, FAQs on member care and coverage, and information about COVID-19 test centers. Visit the COVID-19 member resource site.



Supporting employers

Coverage for furloughed staff. To support you during this challenging time, we are honoring requests to continue coverage for employees who are furloughed or temporarily laid off.

Offering premium relief. Customers who are unable to pay their premium may temporarily pay by credit card using our eBill system. For businesses experiencing extreme hardship, please contact your broker or account representative to discuss options. Brokers should log in to the Sales Portal for more information.

Small business loans. For business loan and grant information, visit The Chamber of Commerce for Greater Philadelphia website. The U.S. Chamber of Commerce also has many resources to guide small businesses.



Staying informed

Understand testing options. This infographic highlights the key attributes of, and differences between, diagnostic and antibody tests for COVID-19.

Legislative updates. Independence is working closely with state and federal agencies to understand new and pending legislation related to COVID-19 and how it affects your business and health coverage. Check out this summary of the current legislation.

Check back often. As we continue to make changes to our normal business practices, we will keep you informed through this site. Have more questions about your business? Ask us.



Independence Health Group Webcast Roundtable

Our parent company, Independence Health Group, aired a webcast roundtable about how employers are preparing for the challenge of returning to the workplace in light of the COVID-19 pandemic. You will hear from clinical experts and leaders about where we are in the fight against COVID-19 and Human Resources colleagues who share how they plan to reopen their workplaces. You will also gain insight about protecting employees’ mental and physical health.