Contact Us
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Just start typing your question and off you go!
* The Ask IBX tool does not have a direct connection to a "live" representative, but instead accesses a database of frequently asked questions.
Thank you for contacting Independence Blue Cross. To help us direct your request, please select from the following:
I’m looking for insurance.
Individual and Family Health Insurance Plans
- Visit: IBX Individual and Family website
- Call 1-888-475-6206 (TTY/TDD: 711). Independence Blue Cross sales representatives are available 8 a.m. to 8 p.m., Monday – Friday to answer your questions and help you apply for coverage.
Medicare Plans
- Visit: IBX Medicare website
- Call: 1-800-303-0656 (TTY/TDD: 711). 8 a.m. to 8 p.m. seven days a week.
I’m already an Independence Blue Cross member.
- Log in to the ibx.com Member Portal for member benefits and claims information.
- Call Customer Service at the telephone number on the back of your ID card.
I’m looking for information but don’t know where to start.
Use the Ask IBX tool at the top of this page, or click the Ask IBX tab on the right side of the page to ask a question to our virtual assistant.
I’m looking for a job.
- Visit: IBX Careers website
I’m an employer.
Existing customer with product inquiries or benefits information
- Visit: ibx.com Member Portal
- Call: Contact your broker or call 215-241-3400
Employers looking for coverage:
- Visit: IBX Employers & Groups website
- Call:
- Groups with 2 – 300 employees, call 215-241-2263
- Groups with 300+ employees and national accounts, call 215-241-4773
I’m a provider.
I’m a broker (or would like to be).
- Visit: IBX Broker Care Center
I have an inquiry related to Media Relations.
I need to report an incident.
HIPAA: For questions about HIPAA privacy, security, and transactions
- Visit: IBX HIPAA Privacy page
Report Fraud: If you suspect health care fraud, we urge you to report it.
- Call 1-866-282-2707 (TTY/TDD 1-888-789-0429): The confidential anti-fraud and corporate compliance hotline is accessible 8:30 a.m. to 4:30 p.m., Monday – Friday.
- Visit: IBX Anti-fraud page