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FAQ on ID cards, enrollment status, billing and more

We apologize to our members for delays in accessing our website and call centers. We are working hard to be as responsive as possible and provide additional options to access benefits, confirm coverage, print a temporary ID card, pay a bill, or view claims.

Thank you for contacting Independence Blue Cross. To help us direct your request, please select from the following.

Open sectionVisitor

General Inquiries

How to reach us

Email Submit an inquiry
Phone 1-800-ASK-BLUE (1-800-275-2583)
TYY users: 877-219-5457 or (toll-free) 888-857-4816
Se habla español: 215-636-9559 or (toll-free) 800-555-1514
Mail Independence Blue Cross
1901 Market Street
Philadelphia, PA 19103-1480
Walk-In Services Center 1900 Market Street (near the corner of 20th & Market Streets)
Philadelphia, PA 19103-1480
215-241-2920
8 a.m. – 5 p.m., Monday – Friday

Product Inquiries

Request more information about our plans for individuals

Web www.ibx4you.com
Phone 1-800-630-0354

Tech Support

Having technical difficulties with our website or apps?

Email Report a problem with ibx.com
Report a problem with a mobile app

HIPAA Inquiries

For questions about HIPAA privacy, security, and transactions

Email Submit a HIPAA inquiry

Report Fraud

If you suspect health care fraud, we urge you to report it

Online Report health care fraud

Close section

Open sectionMember

General Inquiries

How to reach us

Email Submit an inquiry
Phone 1-800-ASK-BLUE (1-800-275-2583)
TYY users: 877-219-5457 or (toll-free) 888-857-4816
Se habla español: 215-636-9559 or (toll-free) 800-555-1514
Mail Independence Blue Cross
1901 Market Street
Philadelphia, PA 19103-1480
Walk-In Services Center 1900 Market Street (near the corner of 20th & Market Streets)
Philadelphia, PA 19103-1480
215-241-2920
8 a.m. – 5 p.m., Monday – Friday

Benefits Questions

For questions about your benefits or claims

Web Log in to www.ibxpress.com for member benefits and claims information.
Email Send a secure email to Customer Service — log in to www.ibxpress.com and click on the Customer Service tab.
Phone Call Customer Service at the telephone number on the back of your ID card.

Tech Support

Having technical difficulties?

Email Report a problem with ibxpress.com
Report a problem with an IBX app
Phone 215-567-4002 or 1-800-626-6076
Monday – Friday, 8 a.m. to 6 p.m.

HIPAA Inquiries

For questions about HIPAA privacy, security, and transactions

Email Submit a HIPAA inquiry

Report Fraud

If you suspect health care fraud, we urge you to report it

Online Report health care fraud

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Open sectionEmployer

General Inquiries

For general questions about group insurance from IBC

Email Submit an inquiry
Phone 1-800-ASK-BLUE (1-800-275-2583)

Product Inquiries

For groups in Bucks, Chester, Delaware, Montgomery, or Philadelphia county

If you are an existing customer, contact your broker or call 215-241-3400.
Looking for coverage? Request a quote
Phone
  • Groups with 2 – 300 employees call 215-241-2263.
  • Groups with 300+ employees and National Accounts call 215-241-4773.

Benefits Administration

For questions regarding the administration of your IBC group plan

Group benefits and claims information is available, 24 hours a day, on www.ibxpress.com.
Email Send a secure email to Customer Service — log in to www.ibxpress.com and click on the Customer Service tab.
Phone
  • Groups with 2 – 500 employees call Group Services at 1-800-545-5258.
  • Groups with 500+ employees call Premier Account Group Services at 1-888-816-2244.

HIPAA Inquiries

For questions about HIPAA privacy, security, and transactions

Email Submit a HIPAA inquiry

Tech Support

Having trouble with your ibxpress.com account?

Email Report a problem with ibxpress.com
Phone 215-587-0360

Report Fraud

If you suspect health care fraud, we urge you to report it

Online Report health care fraud

Close section

Open sectionProvider

General Inquiries

Phone 1-800-ASK-BLUE (1-800-275-2583)
Mail Independence Blue Cross
1901 Market Street
Philadelphia, PA 19103-1480

Network Coordinator Search

Online Find your Network Coordinator

Provider Network eServices Hotline

To request NaviNet® access or training

Phone 215-640-7410

HIPAA Inquiries

For questions about HIPAA privacy, security, and transactions

Email Submit a HIPAA inquiry

Important Phone Numbers and Links

Philadelphia Area

Outside Philadelphia

American Imaging Management (AIM)
Call for CT/CTA, MRI/MRA, PET, and nuclear cardiology precertification requests 1-800-ASK-BLUE
Anti-Fraud and Corporate Compliance Hotline
Anti-Fraud and Corporate Compliance Hotline 1-866-282-2707
Baby BluePrints®
Maternity care management
Nurse on call 24 hours a day
215-241-2198 1-800-598-BABY
Care Management and Coordination
Case Management Intake
HMO/PPO (Medicare Advantage and Commercial)
Mon. – Fri., 8 a.m. – 5 p.m.
215-567-3570 1-800-313-8628
Precertification
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-ASK-BLUE
ConnectionsSM Health Management Program
(call for disease management and decision support)
ConnectionsSM Health Management Program 1-800-ASK-BLUE
Credentialing
Credentialing violation hotline 215-988-1413
Customer Service
HMO — Keystone Health Plan East
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
PPO — Personal Choice®
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
Federal Employee Program (FEP)
Mon. – Fri., 8 a.m. – 5 p.m.
215-241-4400
Keystone 65 HMO
7 days a week, 8 a.m. – 8 p.m.
1-800-645-3965
Personal Choice 65SM PPO
7 days a week, 8 a.m. – 8 p.m.
1-888-718-3333
MedigapSecurity
7 days a week, 8 a.m. – 8 p.m.
1-888-926-1212
TTY/TDD 215-241-2944 1-888-857-4816
Electronic Data Interchange (EDI)
eBusiness help desk 215-241-2305
FutureScripts®
Prescription drug preauthorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Toll-Free Fax: 1-888-671-5285
Direct ship specialty pharmacy program (for drugs covered under the pharmacy benefit) 1-888-678-7012
Toll-Free Fax: 1-888-671-5285
Blood glucose meter hotline 1-888-678-7012
FutureScripts® Secure
Medicare Part D prescription drug preauthorization
Mon. – Fri., 8 a.m. – 5 p.m.

1-888-678-7015

Direct Ship Injectables Program – Medical Benefit
High cost injectable drugs covered under the medical benefit

www.ibx.com/directship
Fax: 215-761-9165

Independence Administrators
Provider Relations (direct all inquiries or issues directly to Independence Administrators) 1-888-356-7899
Mental Health/Substance Abuse
Magellan Behavioral Health, Inc. Member Services/precertification
24 hours a day/7 days a week
1-800-688-1911
NaviNet®
Customer care (technical issues) 1-888-482-8057
Portal registration and questions 215-640-7410
Provider Services
Provider Automated System (for eligibility, claim status, and referrals)
24 hours a day/7 days a week
1-800-ASK-BLUE
User Guide www.ibx.com/providerautomatedsystem
Provider Supply Line
Provider Supply Line 1-800-858-4728
Order supplies

Report Fraud

If you suspect health care fraud, we urge you to report it

Online Report health care fraud

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Open sectionJob Seeker

Employment Inquiries

Web Search the current job openings at IBC.

HIPAA Inquiries

For questions about HIPAA privacy, security, and transactions

Email Submit a HIPAA inquiry

Report Fraud

If you suspect health care fraud, we urge you to report it

Online Report health care fraud

Close section

Open sectionMedia

Media Inquiries

Email Submit a Media Relations inquiry
Phone Judimarie Thomas
Phone: 215-241-2227
Fax: 215-241-0403
Mail Independence Blue Cross
Corporate Communications Department
1901 Market Street, 38th Floor
Philadelphia, PA 19103-1480

HIPAA Inquiries

For questions about HIPAA privacy, security, and transactions

Email Submit a HIPAA inquiry

Report Fraud

If you suspect health care fraud, we urge you to report it

Online Report health care fraud

Close section

Open sectionBroker

New Broker Inquiries

Interested in doing business with us?

Phone 215-241-3500

Current Broker Inquiries

The Broker Care Center is here to help

Phone 1-866-272-9684

HIPAA Inquiries

For questions about HIPAA privacy, security, and transactions

Email Submit a HIPAA inquiry

Report Fraud

If you suspect health care fraud, we urge you to report it

Online Report health care fraud

Close section