Individual and family health plans
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FAQ: What health insurance covers

All plans offered to people who purchase their own health insurance must include a core set of Essential Health Benefits, as shown in the chart below.

Essential health benefit Example
Preventive, wellness, and disease management services Yearly physical, flu shot, gynecological exam, birth control
Emergency care Treatment for broken bones, heart attacks, and more at a hospital emergency room
Ambulatory services Minor surgeries, blood tests, X-rays
Hospitalization Treatment at a hospital for a condition that requires you to stay overnight or multiple days
Maternity and newborn services Care through the course of a pregnancy, delivery of the baby, and checkups after the baby is born
Pediatric services, including dental and vision Well visits, shots to prevent serious health conditions, teeth cleanings and exams, frames, lenses
Prescription drugs High blood pressure medicine, insulin, antibiotics, birth control pills
Laboratory services Blood tests
Mental health and substance abuse services, including behavioral health treatment Getting help to deal with conditions like depression, alcohol abuse, and drug abuse
Rehabilitation and habilitation services Physical therapy, speech therapy, occupational therapy

In addition, insurers will cover 100 percent of the cost of many preventive services, such as wellness visits, immunizations, screenings for cancer, and other diseases if the services are received from an in-network provider. That means you will not pay any deductible, copayments, or coinsurance for many preventive services that can help you stay healthy. To learn more how deductibles, copayments, or coinsurance could play a role in your medical care, compare our health insurance plans.

With the Affordable Care Act, the federal government created four categories of coverage — metallic levels — for health plans offered to small businesses (2 – 50 employees) and for people who purchase their own insurance. Plans are assigned one of these metallic levels based on what percentage of the cost of health care services is covered by the health insurance company. These categories — bronze, silver, gold, and platinum — make it easier for you to compare health plans across health insurance companies. All products cover Essential Health Benefits like doctor visits, prescription drugs, X-rays, and hospital stays. The major differences are in what you pay when you need these services and the monthly cost of the health plan. Learn how to shop for health insurance plans.

How the metallic levels compare on costs:

metallic tiers chart

Pediatric vision benefits cover in-network care only for children up to age 19. In-network benefits are covered when you visit a Davis Vision provider. Independence Blue Cross Vision Care is administered by Davis Vision, an independent company.

A separate card is not provided for pediatric vision coverage.

Pediatric vision coverage will be terminated the last day of the month in which he or she turns 19. You can purchase an Adult Vision plan for a dependent who turns 19 and is no longer eligible for pediatric vision coverage.

Routine dental care for adults is not covered in our individual health plans. Routine dental care for children under age 19 is considered an essential health benefit and is available with all plans. To learn more, refer to the Benefits at a Glance for each plan. You can also explore the Adult Dental plans that can be purchased in addition to medical coverage. These plans offer the benefits you need to support prevention, early diagnosis, and treatment for good oral health.

Pediatric dental benefits are in-network coverage only for children up to age 19. In-network benefits are only paid when visiting a United Concordia provider. Independence Blue Cross dental plans are administered by United Concordia, an independent company.

A separate card is not provided for pediatric dental coverage.

Pediatric dental coverage will be terminated the last day of the year in which he or she turns 19. Adult dental plans can be purchased for these dependents.

Yes. You are covered for medically necessary services for unexpected illnesses or emergency care no matter where you are. Learn more about your emergency care options.

Mental health and substance abuse services, including behavioral health treatment, are considered an essential health benefit and available with all plans.

Our condition management program, which supports members with chronic conditions, is available to you free of charge. Condition Management support includes:

  • Information and support when you are facing medical decisions or treatment options
  • Help when you are living with chronic conditions such as diabetes or asthma
  • Access to Independence Blue Cross Health Coaches, a 24/7 point of contact that provides individualized and coordinated advice and support. Independence Blue Cross Health Coaches can look at your condition(s), prescription drugs, recent diagnostic or therapeutic activities, and patterns of treatment and offer meaningful assistance as they support you through the health care spectrum. Health Coaches can provide:
    • Information on everyday health concerns, such as headaches and joint pain
    • Personalized calls about chronic conditions or health concerns
    • Information about what types of questions to ask the doctor

All health plans include a Preventive Plus benefit with $0 member cost-sharing (no copayment, deductible, or coinsurance) when a member receives a preventive colonoscopy1 to screen for colorectal cancer at a Preventive Plus provider — which are providers that are not hospital-based — and it is performed by a Preventive Plus professional (a gastroenterologist or a colon and rectal surgeon). To find participating Preventive Plus providers, use our Find a Doctor tool.

Preventive Plus benefit does not apply if you reside or travel outside our service area and access care through the BlueCard® Program or the Away From Home Care® Guest Membership Program. If this applies to you, a preventive colonoscopy to screen for colorectal cancer will be covered at no cost when you use an in-network provider. However, if you choose to visit an out-of-network provider, cost-sharing for your plan’s out-of-network benefit applies, and your out-of-pocket costs may be significantly higher.

With telemedicine from MDLIVE, you can access a board-certified doctor via secure online video, phone, or the MDLIVE App — anytime, anywhere, 24/7/365. MDLIVE was designed as an alternative to expensive urgent care visits or waiting days to get an appointment with your primary care physician for non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe non-narcotic medication (if needed), and send e-prescriptions to your pharmacy of choice.3

MDLIVE is a national vendor that connects individuals to board-certified physicians via HIPAA-secure video, telephone, or mobile app 24/7, 365 days a year.

No. Telemedicine from MDLIVE is designed to handle non-emergency medical conditions and can often substitute for a doctor’s office, urgent care center, or emergency room visit for common conditions like the flu or pink eye. However, it is not intended to replace your primary care physician or to be used in life-threatening emergencies. You should not use MDLIVE if you are experiencing a medical emergency. In case of a life-threatening emergency, dial 911 immediately.

You can easily sign up or activate your account by using one of the following methods:

1 Diagnostic colonoscopies are subject to the cost-sharing provision of your outpatient surgery benefit.

2 MDLIVE is an independent company providing telemedicine services for Independence Blue Cross.

3 Some state laws require that a doctor only prescribe medication in certain situations and subject to certain limitations.