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Press Release

Independence Blue Cross's Joan Jennerjahn nationally recognized as top health care IT executive

Recipient of the inaugural Healthcare's 11 Awards

Philadelphia, PA - June 30, 2011 - Joan Jennerjahn, vice president of provider network operations at Independence Blue Cross (IBC), received one of 11 awards nationwide recognizing top executives and thought leaders in the health care IT industry. The Healthcare's 11 Awards were presented on June 16 at the America's Health Insurance Plans Institute in San Francisco, California by eMids Technologies, a global IT and business processing outsourcing solutions and services provider, and Healthcare Payer News, an online news source. Each year, thousands of health care professionals attend Institute to learn the latest in health care and to find out more about the newest products helping to improve our health care system.

Jennerjahn received a Healthcare's 11 Award for her innovative vision and outstanding leadership in expanding online services available to physicians via IBC's secure provider web portal. She was nominated for the award by NaviNet, a real-time health care communications network for health plans.

"It is an honor to receive this award which reflects the strides we are making to integrate technology and data to improve clinical outcomes, streamline business processes, foster innovation, and optimize financial performance," says Jennerjahn. "We strongly invest in tools and resources that enable us to partner with our physicians to provide even higher quality and more efficient health care for our members."

Today, Jennerjahn is preparing IBC for one of the biggest health care information transformations in modern history. A new federal regulation will require that all physician practices, hospitals, and health plans switch from the current system of coding and classifying diagnoses and procedures - known as ICD-9 - to a dramatically different and expanded ICD-10 coding system on October 1, 2013. To ensure that IBC is compliant, the company has launched a comprehensive organization-wide ICD-10 initiative led by Jennerjahn.

Jennerjahn, who joined IBC in 2006, oversees the daily network operations and implementation of the provider contracts, including data updates and rate changes, contract administration, as well as testing and business management. In addition, she leads a provider portal team charged with developing IT network processes designed to:

  • automate functions such as referrals and preauthorizations to reduce paper-based functions;
  • create communication platforms that help streamline communication between the physician's office and IBC or between physicians and specialists or hospitals;
  • facilitate the exchange of electronic health information by using IBC's informatics to analyze, sort, and prioritize members' data for physicians' clinical use.

During her tenure, Jennerjahn has led teams to prepare and implement the comprehensive National Provider Identifier (NPI) effort in 2007, when the federal privacy law required that all providers get a standard identifier-an NPI-and begin using it when submitting claims. Before the federal regulation, IBC and other insurers had issued their own unique company-specific identifiers to providers.

Jennerjahn, who has an MBA in finance with post-graduate work in management information services (MIS) from La Salle University, brings extensive knowledge in technology, eCommerce and product development stemming from her 27-year career in the banking and financial services industries. With this experience, along with her training as a Six Sigma Green Belt from Six Sigma Qualtec, Jennerjahn offers IBC a unique perspective in the design of efficient network operations, claims processing, and payment solutions. 

The Healthcare's 11 Awards were created in response to the success of The Second Annual H.I.T. Men & Women Awards, which recognizes top vendors and providers within the health care IT industry. This inaugural Healthcare's 11 Awards recognize the most influential thought leaders throughout the health care payer industry.

About Independence Blue Cross
Independence Blue Cross is a leading health insurer in southeastern Pennsylvania. Nationwide, Independence Blue Cross and its affiliates provide coverage to nearly 3.1 million people. For 73 years, Independence Blue Cross has offered high-quality health care coverage tailored to meet the changing needs of members, employers, and health care professionals. Independence Blue Cross's HMO and PPO health care plans have consistently received the highest ratings from the National Committee for Quality Assurance. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association. More information about Independence Blue Cross is available at

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