Payment Options

Once you have chosen your coverage, you will receive a monthly bill at the address you provided during open enrollment.

You have the option of paying your bill by any one of three ways:

  1. By check, through the mail. If you choose to pay by check, please send the check to the address provided on the bill.
  2. By one-time or automatic, recurring online payments. You have the ability to pay your invoice online quickly and easily, via our secure billing-and-payment feature, which is accessible through ibxpress.com. Go to Self Service and select View/Pay Invoices. Then select the Billing Home tab for full instructions. Simply provide your bank account information and select a date that you would like the payment to be taken from your bank account. Payments are processed via Automated Clearing House (ACH) process. Payments may be scheduled only for business days (no weekends or holidays).
    Note: In order to schedule a payment for the first time, you must first set up your bank account. It takes 24 hours to verify your bank account information. Once your bank account information is validated, you can begin scheduling payments online using this bank account. You will receive an email notification at the address on file when your bank account has been validated.

    The automatic payment feature allows you to schedule recurring payments from your bank account each billing cycle. Once you set up the automatic payment feature, payments will automatically be debited from your bank account on the same date of each billing cycle. If the date falls on a weekend or holiday, the withdrawal will occur on the next business day. All payments are processed via ACH.
    IMPORTANT: When you set up the automatic payment feature, your paper invoices are no longer mailed to you and you are required to pay your invoices online.

  3. Sign up for ZipCheck. It’s easy to sign up for ZipCheck. Just complete the authorization form below and send it along with a voided check or deposit slip to the address noted below. Upon confirmation of your information and account status, the ZipCheck program may begin as early as next month. Please wait for written confirmation that you are enrolled in the program before you stop paying your bill by check.

    Learn more about PDF iconZipCheck.