NaviNet^® Registered Users

IBC provides a variety of resources and information to ensure that you and your staff are comfortable with NaviNet.

User Guides

IBC and NaviNet have worked together to create a variety of helpful user guides that provide easy step-by-step instructions for completing tasks and transactions via NaviNet.

Once you have logged onto NaviNet and opened the IBC Plan Central page, scroll down to the bottom of the page until you see the “Administrative Tools and Resources” section. From here you will be able to download a variety of user guides covering such topics as Electronic Funds Transfer (EFT), Rejected Claims Status Inquiries, Claims INFO Adjustment Inquiries, Chemotherapy/Infusion and Home Infusion Authorizations, and more.

In addition, user guides are also accessible under the Customer Support tab along the top of the NaviNet portal page.

Training

Participating provider offices can contact IBC for training. We provide NaviNet portal training over the phone and on-site for larger groups.

Provider Network Services Hotline:

• PA & DE providers: 215-640-7410
• NJ providers: 609-662-2565

Provider Self-Service Requirements

IBC-participating providers must use NaviNet (or call the Provider Automated System) to verify member eligibility and check claims status information. The claim detail provided through either system includes specific information, such as check date, check number, service codes, paid amount, and member responsibility.

We have created a webinar that clarifies the process for obtaining member eligibility and claims status information through NaviNet.

NaviNet^® is a registered trademark of NaviNet, Inc., an independent company.

The BLUE CROSS and BLUE SHIELD names and symbols are registered marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.