Contact Information For providers

Your Network Coordinator

Contact your designated Independence Blue Cross (IBC) Network Coordinator.

Important Telephone Numbers

Philadelphia Area

Outside Philadelphia

AIM Specialty HealthSM (AIM)
Call for CT/CTA, MRI/MRA, PET, and nuclear cardiology precertification requests 1-800-ASK-BLUE
Anti-Fraud and Corporate Compliance Hotline
Anti-Fraud and Corporate Compliance Hotline 1-866-282-2707
Baby BluePrints®
Maternity care management
Nurse on call 24 hours a day
215-241-2198 1-800-598-BABY
Care Management and Coordination
HMO/PPO (Medicare Advantage and Commercial)
Mon.– Fri., 8 a.m. – 5 p.m.
1-800-ASK-BLUE
ConnectionsSM Health Management Program
(Condition Management)
ConnectionsSM Health Management Program 1-800-ASK-BLUE
Credentialing
Credentialing violation hotline 215-988-1413
Customer Service
HMO — Keystone Health Plan East
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
PPO – Personal Choice®
Mon. – Fri., 8 a.m. – 6 p.m.
1-800-ASK-BLUE
Federal Employee Program (FEP)
Mon. – Fri., 8 a.m. – 5 p.m.
215-241-4400
Keystone 65 HMO
7 days a week, 8 a.m. – 8 p.m.¹
1-800-645-3965
Personal Choice 65SM PPO
7 days a week, 8 a.m. – 8 p.m.¹
1-888-718-3333
MedigapSecurity
7 days a week, 8 a.m. – 8 p.m.¹
1-888-926-1212
TTY/TDD 215-241-2944 1-888-857-4816
Electronic Data Interchange (EDI)
Highmark EDI Operations 1-800-992-0246
FutureScripts® (pharmacy benefits)
Prescription drug prior authorization
Mon. – Fri., 9 a.m. – 5 p.m.
1-888-678-7012
Fax: 1-888-671-5285
Direct Ship Specialty Pharmacy Program 1-888-678-7012
Fax: 215-761-9165
FutureScripts® Secure (Medicare Part D)
Medicare Part D prescription drug prior authorization
Mon. – Fri., 8 a.m. – 5 p.m.
1-888-678-7015
Pharmacy appeals 1-888-494-8213
Blood glucose meter hotline   1-888-678-7012
Direct Ship Injectables Program (medical benefits)
High-cost injectable drugs covered under the medical benefit
www.ibx.com/directship
Health Resource Center
Healthy LifestylesSM
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-ASK-BLUE
Precertification
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-ASK-BLUE
Independence Administrators
Provider Relations (direct all inquiries or issues directly to Independence Administrators) 1-888-356-7899
Mental Health/Substance Abuse
Magellan Behavioral Health, Inc.
Member Services/precertification
24 hours a day/7 days a week
1-800-688-1911
NaviNet®
Customer care (technical issues) 1-888-482-8057
Portal registration and questions 215-640-7410
Provider Services
Provider Services
Mon. – Fri., 8 a.m. – 5 p.m.
1-800-ASK-BLUE
Provider Automated System – User Guide www.ibx.com/providerautomatedsystem
Provider Supply Line
Provider Supply Line 1-800-858-4728
Order supplies

Mailing Address

1901 Market Street
Philadelphia, PA 19103-1480

Email

Participating providers can register to receive email updates with the latest information, including Partners in Health UpdateSM.

¹ Seven days a week is only valid mid-October through mid-February. From mid-February to mid-October the call center operates Monday – Friday only.

NaviNet® is a registered trademark of NaviNet, Inc., an independent company.

FutureScripts® and FutureScripts® Secure are independent companies that provide pharmacy benefit management services.

The Blue Cross and/or Blue Shield names and symbols and Baby BluePrints are registered marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield plans.