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Enhancements to the provider Interactive Voice Response (IVR) system

We are making enhancements to the provider Interactive Voice Response (IVR) system regarding authorization services. These enhancements are intended to improve your experience when contacting our Health Resource Center.

When calling for authorization-related services, please have the following information ready:

• your NPI or corporate provider ID number
• the last four digits of your tax ID number

Call 1-800-ASK-BLUE to access the IVR system. Authorization services are available Monday — Saturday, 5 a.m. to 11 p.m., and Sunday from 9 a.m. to 11 p.m.