If you identify an erroneous overpayment when reviewing your Statement of Remittance (SOR) and reconciling it against a patient account, please submit your claims retraction request through the NaviNet web portal. If you do not have access to NaviNet, please call Customer Service at 1-800-ASK-BLUE or complete the Overpayment/Refund Form.
If IBC identifies an erroneous overpayment, you will receive instructions in a letter or on your A/R statement.
For more information on submitting claims retractions through NaviNet or how to register for NaviNet, please read the August edition of Partners in Health UpdateSM.