Call One Number for Your Needs

In an effort to improve your calling experience, Independence Blue Cross has enhanced its toll-free number, 1-800-ASK-BLUE, to provide a convenient, “one-stop shop” for all of your inquiries. This unique and identifiable telephone number can be used for many service needs, such as:

• Interactive Voice Response (IVR) system
• Connections^SM Health Management Programs
• Precertification/Preauthorization*
• Provider Services (claim status, eligibility, and benefits)

These changes have been made to the Important Resources section of Partners in Health Update and will also be reflected on the back of member ID cards, starting in October.

If you have any questions, please contact your Network Coordinator.

*For behavioral health services, providers should still call the number listed on the back of the member’s ID card under mental health/substance abuse.