Planned Maintenance on Universal Credentialing Datasource

As part of the transition to a new vendor, the Council for Affordable Quality Healthcare (CAQH) Universal Credentialing Datasource (UCD) service will be temporarily shut down for maintenance. This scheduled maintenance is set to begin at 7 p.m. EST, Friday, August 22, 2008, and last through Monday, September 1, 2008. The service is expected to be back up and available for use at 7 a.m. EST, Tuesday, September 2, 2008.

All supporting documents faxed to UCD between 9 p.m. EST, Wednesday, August 20, 2008, and 7 a.m. EST, Monday, September 2, 2008, will not be processed until after service resumes by the new vendor.

According to CAQH, the following will occur during this maintenance period:

• The Universal Credentialing Datasource will be renamed the Universal Provider Datasource.
• The UCD Support Desk will not be available. When service resumes on Tuesday, September 2, the UCD Support Desk will have a new email address, caqh.updhelp@acsgs.com. The toll-free phone number will still remain 1-888-599-1771.
• The Online Application System (OAS) and Practice Administrator Module (PMM) will be moved to new links. Although providers will be redirected automatically for several months, CAQH recommends that providers change their browser bookmark(s) as soon as possible.
• New URL: OAS — https://upd.caqh.org/oas/
• New URL: PMM — https://upd.caqh.org/pmm/

Additional provider information is available at www.caqh.org. If you have any questions, please contact CAQH at info@caqh.org.

If you need to send a credentialing application or supporting documents to Independence Blue Cross (IBC) while the UCD is shut down, please contact your Network Coordinator. Otherwise, IBC will process CAQH applications and supporting documentation after the UCD service resumes.