Frequently Asked QuestionsAbout Independence Blue Cross

Where are you located?

How can I contact Independence Blue Cross?

What are your business hours?

How can I get information on your plans?

How can I get Independence Blue Cross coverage if I do not have health insurance through my employer?

Who is eligible to be covered under my contract?

What are the billing arrangements if I pay you directly?

Where are you located?
Independence Blue Cross’ headquarters are located at 1901 Market Street, Philadelphia, PA 19103.

How can I contact Independence Blue Cross?
For detailed contact information, go to the Contact Us page.

What are your business hours?
Our Customer Service telephone lines are open Monday through Friday, 8 a.m. to 6 p.m. Our walk-in service department at 1900 Market Street (near the corner of 20th & Market Streets), is open to our members Monday through Friday from 8 a.m. to 5 p.m.

How can I get information on your plans?
Please visit the Find a Plan section of our website.

How can I get Independence Blue Cross coverage if I do not have health insurance through my employer?
You can purchase health care insurance directly from Independence Blue Cross without belonging to a group plan. Whether you are a college student, retiree, or self-employed, or your employer does not offer health benefits, you may qualify for an individual health plan.

Please visit www.ibx4you.com for more information about our individual health plans.

Who is eligible to be covered under my contract?
Under our individual/direct-pay coverage, you, your spouse, and your dependent children (under age 26) are eligible for coverage. Members covered by an employer group may have different benefit plans available.

What are the billing arrangements if I pay you directly?
Arrangements can be made to pay your bill every one, two, or three months.

If you have additional questions, please go to the Contact Us page to find out where you can direct your questions.